[Remote] Commercial Underwriting Investigations at eBay

Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Online Retail, BiotechnologyIndustries

Requirements

Candidates must possess excellent verbal and written communication skills in both Mandarin and English. The role requires strong problem-solving abilities, a business-minded approach with the capacity to identify trends and multitask, and the ability to make discretionary decisions based on research and established guidelines. Professionalism in all engagements and the ability to adjust work hours to business needs are essential. Experience with internal and external tools for data gathering and risk assessment is necessary.

Responsibilities

The Commercial Underwriting Investigator will conduct in-depth case reviews to ensure safe trading on the eBay platform, utilizing filters and member reports to make informed decisions. Responsibilities include identifying and documenting trends, providing feedback to leadership and Risk/Trust teams, and offering input on filter performance to developer teams. The role involves handling escalations, responding to appeals, managing customer inquiries via email, and conducting outbound calls for case reviews. Investigators will consult with customers and other business lines to support their success on the platform, present case decisions to leadership, and review documents to understand business models and their impact on eBay. They will also be assigned to projects and initiatives as they arise.

Skills

Risk Management

Fraud Investigation

Data Analysis

Root Cause Analysis

Cross-functional Collaboration

Communication

Problem-Solving

Policy Analysis

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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