Commercial Customer Success Manager at Neighbor

Lehi, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Marketplace, TechnologyIndustries

Requirements

Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products
Excellent verbal and written communication
Uses data analysis, reporting, and forecasting to guide business decisions
Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through
Experience in commercial real estate a plus, especially familiarity with large REITs and parking operators
Experience using analytical, account management, and productivity tools including Domo, HubSpot, and Google Suite
High level of comfort working in a startup environment: fast-paced, ambiguous, and a roll-up-your-sleeves attitude to solving tough problems
Place a high value on social and human relationships, including the desire to relocate to and work from our Lehi, UT HQ

Responsibilities

Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests
Increase number of properties listed with Neighbor for commercial supply partners
Maximize total number of Neighbor properties earning revenue for each commercial partnership
Build out customer success processes to optimize for partner satisfaction and revenue generation
Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment
Assist with the definition and design of tools, standard operating procedures and processes
Onboard new commercial supply partners including initial and regular check-ins with partners
Synthesize commercial partner feedback to recommend product improvements
Act as a strategic and influential partner for your commercial supply partners, proactively seeking out new opportunities within their portfolio
Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementPartner OnboardingRevenue OptimizationProcess DevelopmentStakeholder EngagementCross-functional Collaboration

Questions & Answers

Common questions about this position

What are the key responsibilities of the Commercial Customer Success Manager?

You'll maximize commercial supply partner engagement, increase properties listed on Neighbor, build customer success processes, onboard new partners, synthesize feedback for product improvements, and work with the demand team on large deals.

What qualifications are required for this role?

Candidates need demonstrated success identifying business opportunities and increasing partner engagement, excellent verbal and written communication, data analysis and forecasting skills, and a track record of building relationships with stakeholders. Experience in commercial real estate, especially with REITs and parking operators, is a plus.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture or team environment can I expect at Neighbor?

The role involves thriving in an ambiguous environment, developing business strategies, and working closely with Sales, Customer Support, Product, Marketing, and Engineering teams to deliver growth.

Neighbor

Peer-to-peer storage marketplace for unused space

About Neighbor

Neighbor connects individuals who have unused space, like garages and basements, with those looking for affordable storage options. The platform allows homeowners to rent out their extra space, providing a flexible and cost-effective alternative to traditional self-storage facilities, often at half the price. Unlike conventional storage options that come with high costs and strict contracts, Neighbor offers a peer-to-peer model that meets the high demand for storage in the U.S. market. The company earns revenue by taking a percentage of the rental fees, creating a win-win situation where hosts can earn extra income while renters save money. Neighbor aims to create a secure and trustworthy environment for these transactions.

Lehi, UtahHeadquarters

2017Year Founded

$65.3MTotal Funding

DEBTCompany Stage

Fintech, Consumer GoodsIndustries

51-200Employees

Benefits

Stock Options

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

Hybrid Work Options

401(k) Retirement Plan

On-site gym/showers open 24/7

Risks

Increased competition from traditional storage companies adopting digital platforms threatens Neighbor.

Economic downturns may reduce consumer spending on non-essential services, impacting Neighbor's revenue.

Legal challenges related to zoning laws could pose risks to Neighbor's business model.

Differentiation

Neighbor offers a peer-to-peer storage model, unlike traditional storage companies.

The platform provides storage at 50% of the usual price, enhancing affordability.

Neighbor empowers homeowners to monetize unused spaces, creating a unique income stream.

Upsides

Rising urbanization increases demand for external storage solutions, benefiting Neighbor.

Growing interest in minimalism drives demand for affordable storage options like Neighbor.

The sharing economy trend boosts consumer comfort with peer-to-peer transactions, aiding Neighbor.

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