Commercial Account Manager at ION Group

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Minimum 3-5 years of experience in trading with first-hand experience at either financial institutes or technology companies
Excellent analytical, interpersonal, and communication (verbal and written) skills
Excellent attention to detail with a focus on accuracy and quality
Excellent customer relationship and interpersonal skills
Excellent personal drive, motivation and persistence to reach out to prospect/clients
Consultative, creative, problem-solving approach
Experience in initiating, developing and nurturing relationships
Passion for excellence, passion for high quality materials and professionalism
An enthusiasm for taking responsibility
Ability to work with minimal supervision
Ability to communicate effectively at different stakeholder levels
Ability to multi-task and adapt to a rapidly changing environment
Fluent in English both spoken and written
Willingness and ability to travel as required to support business objectives
Desired Experience
Proven track record of selling into existing and/or new customer base and high retention/success rate
Practical experience within an account management customer facing role
Solution selling experience to existing customer base
Experience with trading and trade operations

Responsibilities

Retention of our customer base, building trusted relationships that drive customer success, enable upsell opportunities, and cultivate satisfied clients to develop long term collaboration
Expand allocated account portfolio through cross selling into existing clients or onboard new logo to the organization
Achieve the annual allocated budget and act as a primary point of contact on all account matters for a portfolio of ION Markets customers (primarily banks and financial institutions)
Gain a full knowledge of customer business drivers, budget cycle, operations and their current use of ION products to gain the maximum possible value from their investment
Actively understand prospect client needs and identify the best solution to address the client needs
Act as the final point of escalation and overlook the overall customer relationship with existing customers
Building and maintaining strong working relationships with customers and prospects in the region
Understanding each customer’s business drivers, budget, operations and current needs requirements
Developing and executing account plans and new sales campaigns/activities with a goal of achieving the annual sales target
Driving revenue growth through execution of ION’s go-to-market strategies, with a focus on opportunities for up-selling and cross-selling
Generating commercial proposals and presentations
Promoting ION value added solutions to bring further value to customers from their relationship with ION
Working regularly with ION customer support, professional services, commercial, legal, invoicing, and senior management teams to ensure high quality service delivery across all engagements
Representing the company at industry conferences and events
Understanding key industry topics and trends, to support customer discussions

Skills

Key technologies and capabilities for this role

Account ManagementSalesCustomer RetentionUpsellingCross-sellingRevenue GrowthRelationship BuildingGo-to-Market StrategySales CampaignsCustomer Success

Questions & Answers

Common questions about this position

What experience is required for the Commercial Account Manager role?

Minimum 3-5 years of experience in trading with first-hand experience at either financial institutes or technology companies is required.

What key skills are needed for this position?

Candidates need excellent analytical, interpersonal, and communication skills (verbal and written), attention to detail with a focus on accuracy and quality, customer relationship skills, personal drive, motivation, persistence, and a consultative, creative, problem-solving approach.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What does the team environment look like at ION Group?

The ION Markets Sales and Account management team is a global group of experienced professionals who collaborate closely with all areas of the organization in a team-selling environment.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount

Risks

Complexity in consolidating trading platforms may lead to operational inefficiencies.

US Treasury market's clearing mandate could impose significant compliance costs.

Potential global tariffs by Trump administration may disrupt ION's global operations.

Differentiation

ION Group specializes in automation technology for the financial sector.

The company offers sophisticated software platforms and APIs for seamless trading.

ION Group constantly innovates to enhance efficiency and reduce operational risks.

Upsides

Increased demand for automation drives innovation in AI-driven trading platforms.

The rise of DeFi creates opportunities for blockchain integration in financial services.

Growing importance of ESG criteria pushes adoption of efficient reporting tools.

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