[Remote] Commercial Account Manager at Zip

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Procurement, Enterprise Software, TechnologyIndustries

Requirements

2+ years of technology SaaS experience
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills; including sales, account management, and customer service
Self-driven – you don’t need someone to motivate you to put in your best every day
You’d describe yourself as organized, efficient with your time, and an excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Responsibilities

Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed
Manage current customers on multi-year contracts to ensure customer value realization
Become a product expert – learning the Zip platform through and through, so that you’re demo ready
Become a procurement expert – learning the ins and outs of the procurement market
Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
Be adaptable and flexible – as part of an early-stage hyper-growth company, help shape our sales process

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRenewal NegotiationsUpsellContract NegotiationProduct EvangelismSales ClosingHealth ScorecardsWin/Win Negotiation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What experience is required for this role?

Candidates need 2+ years of technology SaaS experience, experience selling to procurement, finance, legal, and experience driving customer retention and adoption of a SaaS product for enterprise accounts, along with customer management skills.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Zip?

Zip has a world-class team from companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google, and emphasizes building team culture, bringing best practices, and being adaptable in an early-stage hyper-growth environment.

What makes a strong candidate for this Commercial Account Manager role?

Strong candidates have 2+ years of SaaS experience, particularly selling to procurement, finance, and legal teams, with proven skills in driving enterprise customer retention, adoption, and management.

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Sydney, AustraliaHeadquarters

2013Year Founded

$972.7KTotal Funding

IPOCompany Stage

Fintech, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!

Bonus scheme - We give you skin in the game through our various share incentive programs.

Family support - We support our ZipFam on their life journey through people policies and programs.

Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.

Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.

Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.

Regulatory changes in Australia may impact Zip's profitability and operations.

Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.

The company operates in diverse markets, including Australia, the US, and the UK.

Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.

Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.

The rise of in-store BNPL usage in the US shows growing consumer adoption.

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