Collections Specialist (remote) at First American

Fort Mill, South Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mortgage Servicing, Real Estate, Financial ServicesIndustries

Requirements

High School diploma or equivalent
Typically 3-5 years of high-volume commercial collections experience
Business to Business collections experience
Knowledge of billing and collections procedures
Knowledge of accounts receivable preferred
Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes
Ability to analyze and interpret medium to high complexity documents to make sound decisions and recommendations
Able to organize, plan, and prioritize work
Proficient in time management
Able to thrive in a fast-paced environment, managing multiple priorities within a high-energy, collaborative, fast-moving environment
Strong computer skills including all applications in Microsoft Office
Excellent verbal and written skills
Strong attention to detail, goal oriented
Experience with mainframe system Oracle preferred

Responsibilities

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication
Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies
Responsible for collection of medium to complex/difficult accounts and situations
Research and resolve issues with delinquent customers, collecting information on status and reason for delinquency
Prepare justification packages to management regarding possible further action such as write-off, turn over to a collection agency or SPOC specialist
Prepare weekly and monthly updates and status reports of outstanding delinquencies for assigned accounts
Prepare and mail delinquent invoices to customers

Skills

Key technologies and capabilities for this role

CollectionsCustomer ServicePayment NegotiationAccount ResearchDelinquency ManagementReportingInvoice ProcessingDispute Resolution

Questions & Answers

Common questions about this position

Is this Collections Specialist position remote?

Yes, the position is remote as indicated by the job title.

What experience is required for the Collections Specialist role?

Typically requires 3-5 years of high-volume commercial collections experience, with Business to Business collections experience.

What key skills are needed for this position?

Requires knowledge of billing and collections procedures, State and Federal Fair Debt Collections Laws, excellent customer service skills, ability to manage conflict and negotiate, strong computer skills including Microsoft Office, and proficiency in time management.

What is the company culture like at First American?

The company has an inclusive, people-first culture, recognized on the Fortune 100 Best Companies to Work For list for ten years, and awards for best place to work for women, diversity, and LGBTQ+ employees.

What education and experience make a strong candidate for this role?

A High School diploma or equivalent is required, along with 3-5 years of high-volume commercial collections experience, B2B collections experience, and the ability to thrive in a fast-paced, collaborative environment.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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