Collections Specialist
Republic ServicesSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Finance, BankingIndustries
Requirements
- Natural problem solver focused on getting the right outcomes for customers
- Resilience, especially when dealing with sensitive and challenging situations
- Team player that acts with integrity and treats customers and associates with respect
- Great communicator with empathy and advocacy
- Passion for giving the best advice to every customer
- Preferably first-hand experience in the Finance Industry (not essential)
Responsibilities
- Remain customer focused and put them at the centre of every decision
- Assess customers’ financial situations, figure out their budget, and help them understand affordable payments
- Use judgement to assess the right outcome for the customer
- Explain complex credit information in clear terms
- Support customers through challenging and sensitive situations, considering vulnerabilities
- Signpost customers to wider support like debt charities or wellbeing organisations, and work with third parties to put plans in place
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Collections Advisor position?
The salary for this role is £27,000.
Is this a remote position or does it require office work?
The role is based at Nottingham Trent House in Nottingham, UK, with a blended training program involving in-person, remote, and self-learning elements.
What skills are required for the Collections Advisor role?
Key skills include strong communication, empathy, resilience, problem-solving, and being a team player with integrity.
What is the company culture like at Capital One for this role?
Capital One emphasizes customer focus, empathy, integrity, respect, diversity, and a blended learning approach to foster development and peer relationships.
What makes a strong candidate for this Collections Advisor position?
Strong candidates are resilient problem solvers with excellent communication skills, empathy, a team-oriented mindset, and a passion for customer advocacy; finance experience is preferred but not required.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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