Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
- Strong communication and collaboration skills with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance, and communicate business objectives
- Knowledge of exceptional customer service standards, including the One Best Way (OBW) service model
- Experience managing customer service initiatives (e.g., store of the community, community outreach), resolving complaints, developing action plans, and providing process improvement leadership
- Proficiency in reviewing and evaluating P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, and mitigating shrink
- Skills in hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset for hourly associates
- Ability to recruit and develop qualified associates to meet staffing needs and achieve company growth
- Competence in developing and maintaining relationships with key stakeholders, supporting plans, identifying goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Commitment to ensuring compliance with company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and Walmart values (e.g., regenerative company goals, sense of belonging, eliminating waste, local giving)
- Embrace differences in people, cultures, ideas, experiences; create inclusive, high-performing teams where associates feel supported
- Work collaboratively, build trusting relationships, communicate with impact, energy, positivity to motivate and influence
- Attract, retain, empower, develop talent, and recognize contributions
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on operations, utilizing technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
- Model and demonstrate exceptional customer service standards (OBW model), manage/support initiatives (e.g., community programs), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
- Drive financial performance and sales by reviewing P&L statements, managing budgeting/forecasting/expenses, ensuring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, provide recognition, communicate consistently, promote belonging mindset, recruit/develop for staffing/growth
- Coordinate/complete/oversee job-related activities: develop/maintain stakeholder relationships, support plans/initiatives for customer/business needs, identify/communicate goals/objectives, build accountability/measure progress, identify/address improvements, demonstrate adaptability, promote continuous learning
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, utilize Open Door Policy, provide direction/guidance on business processes/practices
- Build high-performing teams, embrace differences, create belonging culture, provide thriving opportunities
- Work collaboratively, build relationships, communicate to motivate/influence
- Attract/retain/develop talent, recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (positive impact, belonging, eliminate waste, local giving)
- Act selflessly and consistently with integrity
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
Merchandising
Inventory Management
Profit and Loss Analysis
Budgeting
Forecasting
Expense Control
Hiring
Mentoring
Performance Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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