Cluster Collections Manager, Muzaffarpur at PhonePe

Muzaffarpur, Bihar, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Fintech, Digital Payments, Financial ServicesIndustries

Requirements

Must be a graduate
5+ years of experience in collections
Minimum of 1-2 years in a team lead or supervisory role
Prior experience in a bank, new-age NBFC, or Fintech company highly preferred
Strong ability to lead and motivate a team
Excellent decision-making skills and ability to work effectively under pressure
Proactive and effective communication skills

Responsibilities

Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies; provide close supervision, guidance, and support to ensure targets are met
Drive the collections process for the assigned cluster; monitor and manage KPIs such as resolution rates and delinquency buckets for superior client experience and operational efficiency
Take ownership of the portfolio's delinquency rates and recovery of overdue payments; implement strategies to control roll rates and minimize bucket-wise delinquencies
Develop and execute collections strategies tailored to overdue accounts; analyze data and portfolio health to improve collections effectiveness
Ensure strict adherence to collections processes, SOPs, internal policies, and regulatory guidelines
Conduct daily monitoring and regular reviews of the delinquent portfolio; prepare and present reports on cluster performance, challenges, and proposed solutions

Skills

Team Leadership

Collections Management

Performance Monitoring

KPI Management

Delinquency Management

Client Experience

Operational Efficiency

Recovery Agencies Collaboration

PhonePe

Digital payments and financial services platform

About PhonePe

PhonePe is a digital payments platform in India that allows individuals and businesses to conduct financial transactions securely and efficiently. It primarily operates through the Unified Payments Interface (UPI), enabling users to transfer money directly between bank accounts using their mobile phones. PhonePe differentiates itself by offering a wide range of services, including various insurance products and investment solutions, while maintaining a user-friendly interface and strong security measures. The company's goal is to make digital payments accessible to the next billion users in India, positively impacting the country's financial ecosystem.

Bengaluru, IndiaHeadquarters

2015Year Founded

$1,823.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Risks

Increased competition in quick commerce could dilute PhonePe's market share.

Legal challenges like trademark infringement lawsuits may increase costs and damage brand.

Market cap restrictions in India's digital payments sector could impact PhonePe's valuation.

Differentiation

PhonePe integrates with ONDC, expanding into quick commerce beyond traditional payments.

Affordable insurance products like Dengue and Malaria plans attract health-conscious customers.

Proprietary solutions development enhances control over payment processes post-Juspay partnership termination.

Upsides

IPO and new funding round could expand services and market reach.

Manish Sabharwal's appointment strengthens governance and investor confidence.

Integration with ONDC positions PhonePe as a leader in digital marketplace services.

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