SailPoint

Cloud Support Engineer

Singapore

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Software, SecurityIndustries

Requirements

Candidates must have 2+ years of professional software support experience, preferably in enterprise security software product companies. A minimum of 2-4 years of troubleshooting or implementation experience in Enterprise Support or any IAM solutions is required. Proven aggressive troubleshooting techniques, basic hands-on database administration (Oracle, Sybase, MSSQL, DB2, MySQL), and experience on Windows, Unix (Linux) platforms, VMWare or any virtual hosting environments are necessary. Experience with creating or troubleshooting XML and Java code, and J2EE/Java EE 5 Application Servers like Tomcat, JBoss, WebSphere, or WebLogic is also required. Excellent written and verbal communication skills in English are essential, along with the ability to listen and empathize with clients. Experience troubleshooting Java applications in an enterprise environment, analyzing HAR files, Postman for API calls, Log4j configuration, browser compatibility testing, web technologies (XHTML, JSF, SPML/SOAP), networking knowledge, application server clusters, and familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) are preferred. Bilingual skills in Mandarin, Japanese, or Korean are also a plus.

Responsibilities

The Technical Support Engineer will provide technical support to SailPoint APAC customers and field personnel through various channels. Responsibilities include troubleshooting and resolving complex technical problems within SailPoint Software/SaaS products, documenting solutions in the company knowledge base, and interfacing with Sales, Marketing, and Engineering to enhance product service, design, and quality. The role involves working closely with DevOps, Sustaining, and Engineering teams to solve Out-Of-The-Box issues, presenting technical concepts clearly, and meticulously documenting case progress. The engineer will also provide 24x7 on-call support on a rotation schedule, participate in support review meetings, and impress customers with empathy, responsiveness, technical ability, and attention to detail.

Skills

Technical Support
Troubleshooting
SaaS
Knowledge Base Documentation
XML
Database Administration
Oracle
Sybase
MSSQL
DB2
MySQL
Windows
Unix
Linux
VMware
Enterprise Security Software
IAM Solutions

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters
2004Year Founded
$20.7MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.
Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.
Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.
The company leverages AI and machine learning to enhance identity security solutions.
SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.
Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.
Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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