Clinical Support Specialist at Philo

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, Health TechIndustries

Requirements

Ability to understand PHIL’s internal processes
Capability to work cross-functionally to ensure timely script processing
Thorough understanding of Phil’s processes to provide optimal support to Health Care Providers

Responsibilities

Ensure timely processing for patients
Directly engage with providers by fielding questions on existing orders
Proactively educate providers on the PHIL process
Respond to Health Care Provider inquiries regarding the status of specific orders
Deliver white-glove service (inferred from "Delivery of White-Glove S")

Skills

Key technologies and capabilities for this role

Clinical SupportPatient AccessSpecialty PharmaceuticalsHealthcare NavigationCustomer ServiceHealth Outcomes

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite, located in Scottsdale, AZ or Columbus, OH.

What is the salary range for the Clinical Support Specialist position?

This information is not specified in the job description.

What does the company culture look like at PHIL?

PHIL has a mission-driven, low ego, high accountability, high respect culture that values work-life balance, respects boundaries with rare weekend work, and emphasizes prolific, professional communication in a distributed work environment.

What are the required skills for the Clinical Support Specialist role?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate would align with PHIL's mission-driven culture, thrive in a low ego, high accountability environment, and be comfortable in a distributed team setting with onsite work in Scottsdale, AZ or Columbus, OH.

Philo

Subscription-based streaming service for TV channels

About Philo

Philo offers a streaming service that gives users access to over 60 popular TV channels, such as A&E, AMC, and Comedy Central. It operates as an alternative to traditional cable subscriptions, allowing consumers to enjoy a variety of entertainment options without the high costs associated with cable. Users can subscribe to Philo on a monthly basis, and the service includes features like unlimited DVR, enabling them to record shows and watch them later. Philo can be accessed on multiple devices, making it convenient for users to watch their favorite programs anywhere. The company aims to provide a cost-effective and flexible viewing experience, appealing to those looking for a simpler way to enjoy television.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$151.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Unlimited Paid Time Off

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Conference Attendance Budget

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Gym Membership

Commuter Benefits

Employee Discounts

Company Social Events

Risks

Rising content acquisition costs may challenge Philo's low-cost subscription model.

Increased competition from services like Peacock and HBO Max threatens Philo's market share.

Dependence on third-party platforms like Vizio could limit Philo's app availability.

Differentiation

Philo offers a cost-effective alternative to traditional cable with over 60 channels.

The service includes unlimited DVR and multi-device streaming, enhancing user flexibility.

Philo's focus on entertainment channels caters to niche content demand.

Upsides

Philo's partnership with Dish Media expands its addressable advertising reach to over 1 million households.

The addition of new channels like Me TV Plus aligns with growing interest in niche content.

Philo's launch on Vizio smart TVs taps into the 80% smart TV household market.

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