Clinical Implementation Specialist

Position Overview

• Location Type: Hybrid
• Job Type: Full-time
• Salary: Not Specified

Overjet is seeking an engaging, detail-oriented, and process-driven Clinical Implementation Specialist to join their Customer Success Team. This role focuses on onboarding and training dental offices on the Overjet Practice Intelligence Platform. Overjet is a leader in dental AI, aiming to improve oral health for all.

Requirements

• Bachelor's degree or significant relevant experience.
• 5+ years of experience as a registered dental hygienist.
• 3+ years of proven experience as a trainer in SaaS, dental, or related fields.
• Proven ability in implementing processes and building new procedures in fast-growing environments.
• Exceptional communication and interpersonal skills.
• Enthusiasm for learning about artificial intelligence, insurance, dentistry, and technology.
• Ability to work CST hours, late or early as needed.
• Willingness to travel 15-20% as needed.

Additional qualifications that would make you a strong fit:

• CE course development or experience delivering accredited education.
• Strong facilitation skills for both virtual and in-person training.
• Content creation (e.g., slide design, video walkthroughs, job aids).
• Salesforce proficiency.
• Experience with usage analytics tools (e.g., Sigma).
• Experience supporting large-scale software rollouts or product launches.
• Strong written communication skills for customer-facing and internal documentation.
• Adaptability in startup or fast-paced SaaS environments.

Responsibilities

• Guide customers through setting up and using Overjet software.
• Plan and execute comprehensive training programs across all Overjet offices, adapting to both in-person and virtual environments.
• Act as the primary consultant and resource for internal and external stakeholders during the Overjet onboarding process.
• Initiate in-depth discussions with customers to gather feedback and identify opportunities for product and service enhancements.
• Collaborate with internal teams to effectively manage and streamline the training process.
• Utilize knowledge of dental practices to help dentists and their teams maximize Overjet usage.
• Ensure customers achieve proficiency in using the Overjet platform within the first 30 days of onboarding.

Company Information

Overjet is the world-leader in dental AI, with thousands of dental providers and insurers relying on their platform. They foster a culture where builders become leaders and offer a fast-growing environment to accelerate careers.

Why Overjet?

• Competitive Compensation and Equity
• Hybrid workplace offering flexibility and opportunities for connection.
• 401k plans with a matching program.
• Comprehensive Medical, Dental, and Vision coverage (99% employee premium covered, 75% dependent premium covered).
• Life and AD&D Insurance.
• 8 weeks Paid Parental Leave.
• Optional HSA with Employer contribution.
• Flexible Time Off and company-paid holidays.
• Annual Learning and Development Stipend.
• Work from Home Stipend.

Our Hybrid Workplace: Overjet combines the benefits of in-person teamwork with the flexibility of remote work. Positions are based in San Mateo, New York City, Boston, Salt Lake City, and other locations.