Live Design Support Expert, Anterior

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $70K - $80K

Dandy is revolutionizing the dental industry, a sector valued at over $200 billion. With support from leading venture capital firms, our mission is to streamline and modernize all aspects of dental practices through technology. As we expand globally, Dandy is developing the operating system for dental offices worldwide, equipping clinicians and their teams with technology, innovation, and exceptional support to achieve more for their practices, personnel, and patients.

About the Role: We are launching a new program to offer live design support to our customers, specifically to assist dentists with complex or aesthetic dental cases. As a Live Design Support Specialist, you will be instrumental in guiding dentists through challenging design cases in real-time, boosting their confidence and satisfaction with our product. You will collaborate directly with dental professionals, offering expert design insights to improve case outcomes and reduce communication back-and-forth.

Responsibilities

• Real-Time Case Collaboration: Partner with dentists during live sessions to review designs, refine treatment plans, and address complex cases, ensuring both aesthetic and functional outcomes are met. Provide immediate solutions and build confidence in Dandy’s digital tools.
• Enhance the Doctor Experience: Offer personalized, empathetic support to dentists managing aesthetic or challenging cases. Foster trust through direct interaction, helping them navigate complex workflows while building comfort with Dandy's technology.
• Effective Communication Management: Resolve potential miscommunication issues by facilitating real-time, clear, and thoughtful discussions. Ensure seamless collaboration and satisfaction, especially in cases requiring multiple design revisions or where alignment has been challenging.

Requirements

• Minimum 5 years of experience in complex and high aesthetic Anterior dental design.
• Minimum 3 years of in-lab experience with hands-on bench work.
• Strong Communication Skills: Exceptional verbal communication skills with the ability to translate technical design details into clear, actionable insights for doctors.
• Customer-Focused Approach: Proven ability to build rapport and effectively manage concerns, preferably in a design or technical support setting.
• Problem-Solving Skills: Proactive, solution-oriented mindset with the ability to navigate complex cases and design challenges.
• Familiarity with Digital Dental Products & Processes: Prior experience with Dandy products or similar dental design tools will be an asset.

Company Information

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.

Visit Dandy Careers for more!