Clinical Applications Specialist, TH/SG at Alcon

Bangkok, Bangkok, Thailand

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Ophthalmology, HealthcareIndustries

Requirements

Bachelor’s degree in science/optometry/engineering (minimum)
Preferred: Bachelor’s/Master’s degree in Optometry/Science
Minimum: 2 years of related experience or equivalent relevant experience
Preferred: 3+ years of ophthalmology/medical device experience in clinical, technical, sales, or marketing roles
Local Thai language proficiency
Fluent English level (preferred)
Achieve clinical certifications to meet requirements and scope of responsibilities

Responsibilities

Provide technical and clinical training, education, and ongoing clinical support to surgeons and Clinic/Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device products
Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices
Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices
Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit
Identify and report all adverse events and device deficiencies to Medical Safety per company protocol
Refer inquiries related to unapproved uses of technologies
Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate
Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support, and troubleshooting
Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support
Provide constant feedback to R&D via approved communication plan on clinical performance of products
Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines
Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management
Assist with convention demonstrations as deemed appropriate by management per SOPs

Skills

Key technologies and capabilities for this role

Clinical TrainingSurgeon TrainingCataract DevicesRefractive SurgeryTechnical SupportEquipment UpgradesCRM DocumentationAdverse Event ReportingTroubleshootingRoot Cause Analysis

Questions & Answers

Common questions about this position

What education is required for the Clinical Applications Specialist role?

A minimum of a Bachelor’s degree in science, optometry, or engineering is required, with a Bachelor’s or Master’s in Optometry or Science preferred.

What experience is needed for this position?

A minimum of 2 years of related experience or equivalent relevant experience is required, with 3+ years of ophthalmology or medical device experience in clinical, technical, sales, or marketing roles preferred.

Is this a remote position or does it require travel?

The role involves providing on-site and remote clinical support, site visits with documentation within 48 hours, and attending medical congresses, indicating travel and on-site presence at clinical sites is required.

What is the company culture like at Alcon?

Alcon fosters an inclusive culture, recognizes contributions, offers career growth opportunities, and emphasizes innovation, progress, and impacting global eye health.

What makes a strong candidate for this Clinical Applications Specialist role?

Strong candidates will have a science-related degree, preferably in optometry, at least 2-3 years of ophthalmology or medical device experience, and the ability to provide clinical training and support to surgeons and staff.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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