[Remote] Client Technical Support Senior at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing Technology, Financial Services, Data AnalyticsIndustries

Requirements

2+ years experience in a technical processing environment
Technical Bachelor’s degree in progress or complete
Basic programming skills and desire to develop skills within open systems environments
SQL and Alteryx skills preferred
Amazon Web Services (Athena and S3) and Visual Studio skills preferred
Strong PC skills in MS Office
Strong attention to detail and organizational skills
Excellent problem solving and analytical skills
Ability to work independently
Ability to communicate fluently in English
Basic project management skills
Excellent multitasking capabilities

Responsibilities

Actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications
Provides technical support, troubleshooting and process execution
Collaborating with internal groups to define process requirements for projects
Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently
Analyzing client data to validate accuracy and determine next steps
Entering or altering program logic to start production process or equivalent actions dependent on computing environment used
Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions
Monitoring accuracy and completeness of all assigned projects
Communicate status with team members and end users within client expectations

Skills

data analysis

technical support

troubleshooting

project management

process execution

client consulting

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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