[Remote] Client Technical Support at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Services, HealthcareIndustries

Requirements

Strong customer service experience required
Associate or bachelor’s degree preferred (or equivalent experience)
3–5 years in an analyst, customer service, or implementation/enrollment role preferred
Excellent communication skills for technical and non-technical audiences
Proficiency in Microsoft Office Suite and basic troubleshooting for Windows/PC and browsers
Familiarity with Salesforce CRM and healthcare revenue cycle processes (preferred)
Detail-oriented, tech-savvy with customer service skills and ability to learn new technologies quickly

Responsibilities

Respond promptly to client inquiries and escalated technical issues
Manage incoming cases and lead special projects as assigned
Be a support expert in internal meetings and assist with escalations
Identify opportunities for process improvement and contribute to training plans
Provide internal support for workflow and knowledge article management
Ensure compliance with HIPAA regulations and maintain data security standards
Develop client relationships while serving as a subject matter expert on Experian Health products
Collaborate with other teams to ensure client satisfaction and organizational success

Skills

Customer Service

Microsoft Office

Windows Troubleshooting

Browser Troubleshooting

HIPAA Compliance

Data Security

Technical Communication

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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