Client Technical Analyst - Healthcare (Remote)

New Orleans, Louisiana, United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Data and Technology, Financial Services, Automotive, Agrifinance, InsuranceIndustries

Requirements

A Bachelor's degree or higher in a related field, or equivalent education and experience is required. Candidates must possess at least 3 years of experience in a B2B technical support role and 3+ years of experience in the healthcare industry, with familiarity with the healthcare revenue cycle and medical billing. Experience with healthcare-related standards and specifications is necessary, along with intensive research and comparison skills, emotional intelligence, and the ability to remain calm with frustrated clients. Strong organizational skills to prioritize tasks and the ability to build relationships and establish trust with stakeholders are also essential.

Responsibilities

The Client Technical Analyst will provide detailed second-level support, troubleshooting, and problem resolution for Experian Health's Patient Estimates and Registration Quality Assurance products. They will notify clients of support ticket status within service level agreements, escalate complex issues with appropriate details to technical and product resource teams, and participate in technical troubleshooting meetings with clients and internal teams. The analyst will communicate with clients via support cases, email, and telephone, and proactively build, enhance, and maintain internal and external Knowledge Base (KCS).

Skills

Technical Support

Troubleshooting

Problem Resolution

Client Communication

Knowledge Base Management

Patient Estimates

Registration Quality Assurance

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

Land your dream remote job 3x faster with AI

Try Jobo Free