Client Technical Analyst - Healthcare (Remote)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

Reporting to the Experian Health client support eadership team, the Tier 2 Client Technical Analyst, will respond to clients and take ownership of advanced level issues as it relates to the functionality of our Patient Estimates and Registration Quality Assurance products.

You'll have opportunity to:

• Responsible for detailed second-level support, troubleshooting and problem resolution.
• Notify clients of the status of their support tickets within all agreed to Service levels.
• Escalate complex issues to technical and product resource teams with the appropriate information and details to resolve.
• Participate in and coordinate meetings for technical troubleshooting sessions with clients and with Experian teams.
• Communicate with clients via support cases, email, and telephone.
• Proactively build, enhance, and maintain internal and external Knowledge Base (KCS).

Qualifications

• Bachelor's degree or higher in a related field, or equivalent education and experience.
• 3+ years experience in a B2B technical support role.
• 3+ years' experience in the healthcare industry, with familiarity with the healthcare revenue cycle and medical billing.
• Experience with healthcare-related standards and specifications.
• Intensive research and comparison skills.
• Emotional intelligence and the ability to understand and empathize with clients.
• Remain calm and composed with frustrated clients.
• Organizational skills to prioritize and differentiate important tasks from urgent ones.
• Ability to build relationships and establish trust/credibility with key stakeholders across all levels of the customer organization.

Additional Information

Location Type: Remote Employment Type: Full-time

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local l