[Remote] Client Support Specialist at Nielsen

Algeria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer IntelligenceIndustries

Requirements

Fluent in English (any other language welcome)
Perfect written and verbal communication skills in English
Minimum 2 years’ experience as a successful customer support specialist
Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction
Strong problem-solving and analytical skills
Familiarity with working in a multicultural environment
Ability to multitask and work effectively under pressure and tight deadlines
Customer-centric & business-oriented mindset
Team spirit, autonomous, able to adapt and learn
Good use of IT tools, including Excel

Responsibilities

Provide top-notch customer support to diverse users by handling tickets & live chat
Address and resolve customer inquiries, issues, and requests promptly and efficiently
Assist users in navigating the platform, explaining features, and resolving technical questions
Collaborate with diverse technical teams to escalate and resolve issues while keeping users updated
Propose workarounds for customers to get the information they need when facing a bug with the platform
Assist with user onboarding and verification processes

Skills

Customer Support

Ticket Handling

Live Chat

User Onboarding

Technical Troubleshooting

Communication Skills

Client-Facing

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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