Client Support Manager - Home Improvement at Goodleap

Roseville, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sustainable Energy, Home Improvement, FintechIndustries

Requirements

Ability to multitask
Work independently and collaboratively
Effectively interact with high profile partners
Superior organizational skills
Exceptional verbal and written skills
Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more)
Excellent problem-solving abilities
Ability to work well under pressure and manage multiple priorities effectively
Flexibility to adapt to changing priorities and business needs
Time management

Responsibilities

Provide world-class customer service to customers
Be a supportive and collaborative partner for installers, communicating regarding past, present, and future projects
Strategically partner with installers to improve the customer experience
Act as the primary point of contact for escalated client issues, ensuring timely resolutions
Help resolve questions or concerns from existing customers
Develop comprehensive knowledge of GoodLeap products and attributes
Effectively manage a pipeline of projects to completion
Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
Conduct monthly partner due diligence checks regarding Home Improvement Projects
Analyze data and spot trends
Conduct collaborative investigations into possible fraudulent or suspicious activities
Provide timely and effective support to clients via email, phone, and chat
Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
Leverage “Big Data” to identify areas of improvement with Home Improvement clients and work collaboratively on enhancements
Perform client audits and pipeline management to ensure customer expectations and GoodLeap standards are met

Skills

Customer Service

Client Management

Big Data

Data Analysis

Pipeline Management

Client Audits

Customer Experience

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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