Client Support Manager at Goodleap

Plano, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sustainable Energy, Fintech, Solar FinancingIndustries

Requirements

Strong ability to multi-task
Ability to work independently
Effectively interact with high profile partners
Excellent written and verbal communication skills
Knowledge in solar, mortgage and finance
Ability to manage projects from start to finish
Diligent record keeping
Superior customer service skills
Proficient with Excel and analyzing data

Responsibilities

Provide customers with world-class customer service and help resolve questions or concerns
Strategically partner with installers on ways to improve the customer experience
Be a supportive and collaborative partner installers can rely on
Effectively manage a pipeline of projects to completion
Conduct collaborative investigations into possible fraudulent or suspicious activities
Analyze data and spot trends
Conduct monthly partner due diligence checks
Work with installers to ensure best customer experience using "Big Data" to identify improvements
Perform installer audits and pipeline management to meet customer expectations and GoodLeap standards

Skills

Customer Service

Big Data

Installer Audits

Pipeline Management

Strategic Partnership

Customer Experience

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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