Client Success Specialist II - EcoSure at Ecolab

Singapore, Singapore, Singapore

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Hospitality, Foodservice, Food SafetyIndustries

Bachelor’s Degree with minimum of one year customer service experience in retail, hospitality, call center or professional business environment
Intermediate user of Microsoft Excel, Word, PowerPoint, Outlook, and Salesforce
Immigration sponsorship not available for this role
Excellent verbal and written communication skills
Strong analytical and organizational skills
Ability to provide limited periodic support for field operations associates during nights and weekends, as business needs
Excellent time management skills with ability to multi-task and prioritize to meet deadlines
Ability to be productive in both team and self-supporting environments
Ability and willingness to travel for business (minimally)

Present industry leading data driven business reviews geared towards client solutions and recommendations
Internal field specialist communication and problem solving, which includes customer program education, coaching and question clarification
Direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries
Dynamic and innovative ad hoc report creation and execution
Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness
Cross-functional relationship building with IT, program insights, finance, field, and corporate accounts
Collaborate with other divisions of Ecolab to support our customers
Initial set up and maintenance of customer programs through database set up and project management
Manage customer expectations and program components to be implemented by internal teams