Client Success Representative at VTS

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Commercial Real Estate, SaaS, TechnologyIndustries

Requirements

Curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment
Embrace new tools and technologies to work smarter and faster
1+ years of professional experience (bonus if in CRE, SaaS, or sales, but mindset and hustle matter most)
Thrive on structure, love hitting goals, and get fired up by being part of a team building something big
Located in New York, NY, and able to work from the office four days a week

Responsibilities

Engage with clients using VTS to transform commercial real estate operations
Generate meaningful client interactions at scale using data-driven workflows and AI tools
Test new engagement strategies
Provide critical insights to Client Success and Product teams
Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute to client retention
Form relationships with senior decision makers, asset managers, and brokers at top commercial real estate firms

Skills

SaaS

Client Success

Customer Retention

AI Tools

Commercial Real Estate

CRE

Client Engagement

Data-Driven Workflows

VTS

Software solutions for commercial real estate

About VTS

VTS offers software solutions for the commercial real estate (CRE) industry, focusing on leasing, asset management, and marketing. Its platform centralizes portfolio data, providing real-time insights that help clients make informed decisions and improve efficiency. VTS stands out with its subscription-based model and features like the VTS Market solution, which enhances tenant engagement through data analytics. The company's goal is to empower CRE revenue teams to optimize performance and increase revenue.

New York City, New YorkHeadquarters

2012Year Founded

$296.3MTotal Funding

SERIES_ECompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees

Benefits

Be Taken Care Of - VTS offers competitive compensation, comprehensive health benefits (including dental and vision), flexible vacation time and a 401(k) plan.

Parental Leave - 16 weeks 100% paid parental leave to the primary caregiver and 6 weeks 100% paid parental leave to the secondary caregiver.

Wellness - Dedicated monthly wellness events to promote physical and mental well-being.

Executive Coaching - Dedicated executive coaches on-site available to all employees, no matter what role you have in the company.

Own a Piece of Something Big - Be an owner of the company you’re building with our equity packages.

Never Stop Learning - Benefit from a culture that promotes new learning. VTS regularly hosts informal education sessions and provides an allowance for external courses.

Risks

Emerging proptech startups may erode VTS's market share with similar SaaS solutions.

Economic downturns could reduce demand for VTS's leasing and asset management platforms.

Data privacy concerns may impact VTS's ability to utilize data for analytics.

Differentiation

VTS unifies owners, operators, brokers, and customers in a single real estate platform.

VTS Activate Workplace enhances employee engagement with personalized, branded workplace experiences.

VTS 4 uses AI to predict tenant demand 6-9 months ahead of leasing activity.

Upsides

VTS's platform manages over 13 billion square feet, showcasing its extensive market reach.

The launch of VTS Activate Multifamily expands VTS's presence in the residential sector.

Demand for office space is growing, with VTS's VODI indicating positive leasing trends.

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