[Remote] Client Success Partner - Mid Market at 360Learning

Spain

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaSIndustries

Requirements

First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
Experience delivering business reviews, managing warning situations, and onboarding clients
Previous experience in the SaaS B2B industry (a plus)
Keen interest in the digital industry, education, and e-learning
Ability to interpret data and identify trends
Excellent interpersonal and communication skills
Fluent French and excellent English proficiency (B2 minimum)

Responsibilities

Ensure the renewal of contracts by coordinating resources (technical, educational, etc.)
Ensure the business impact of the 360Learning solution aligns with client objectives
Ensure the renewal or signing of new contracts for accounts in your portfolio
Manage a portfolio of clients in high-touch and low-touch modes
Develop relationships with clients, including direct contact with top management
Master the product, corporate culture, processes, and tools within one month
Take over a portfolio of existing customers and start new projects within three months
Define learning transformation roadmaps, retro-planning, and required resources within six months
Identify and document customer use-cases within six months
Work with Account Managers to identify new project opportunities within six months
Reduce churn by identifying at-risk customers and implementing remedial action plans within twelve months
Identify strong leaders within client teams within twelve months
Develop and share good business practices with the Client Success team within twelve months

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementContract RenewalBusiness ReviewPortfolio ManagementChurn ReductionClient Relationship ManagementProject ManagementDigital TrainingSaaS

Questions & Answers

Common questions about this position

What does the compensation package include?

The package includes a base salary and a variable component.

Is remote work possible for this role?

Yes, total work from home is possible anywhere in Spain, with flexible hours.

What skills are required for the Client Success Partner role?

First experience in Client Success Partner or Customer Success Manager (1-2 years), experience delivering business reviews, managing warnings, and onboarding clients, ability to interpret data and identify trends, excellent interpersonal and communication skills, and fluent French with excellent English (B2 minimum).

What benefits are offered?

Benefits include Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, and salary guarantee fund, with leave requests subject to local policies.

What is the company culture like at 360Learning?

The company emphasizes Diversity, Equity, and Inclusion with 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity, each with executive team involvement, and promotes mastering Convexity corporate culture.

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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