Learning and Development Manager, Customer Success
Field NationSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-Learning, SaaS, Enterprise SoftwareIndustries
Requirements
Candidates should possess at least 3 years of experience as a Client Success Manager, HR/Learning/Change Management Consulting, or Digital Learning Manager, and demonstrate the ability to lead complex and impactful projects within Enterprise accounts (more than 2000 employees). Fluency in French (B2 minimum) and excellent English proficiency are required, along with a proven interest in the digital industry, education, and e-learning.
Responsibilities
As a Client Success Partner, you will build strong relationships with HR executives, coordinate 360Learning resources, empower clients with the solution's vision, ensure client renewal or new contract signings, master the product and company culture, familiarize yourself with team processes, take over a portfolio of existing Enterprise clients, define learning transformation roadmaps, identify needed resources, develop a retro-planning of initiatives, document customer use cases, establish trust with clients, work with Account Managers to identify new opportunities, reduce churn, identify strong leaders, develop business practices, and share knowledge with the Client Success team.
Skills
Client Success Management
HR
Learning & Development
Change Management
Digital Learning
Project Management
SaaS B2B industry knowledge
French
English
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
Key Metrics
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees