Client Success Partner - Dice at DHI Group

Des Moines, Iowa, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Recruiting, HR TechIndustries

Requirements

Ability to work in a team environment
Strong organization and time management skills
Detail-oriented
Understand how to prioritize
Read and analyze data to make decisions
Promote content through social media
Ability to explain complex processes in a simplified way
Microsoft Office products knowledge
CRM system product knowledge, preferably SalesForce, and ChurnZero
Entrepreneurial, disciplined, and results-driven
Energetic and self-motivated, with an ability to work independently
Excellent verbal and written communication skills
Ability to pinpoint problems proactively
Assess client trends through data analysis
Associate degree preferred or relevant experience
Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion (preferred)
Strong selling skills with utilization of critical data insights to promote product and service value (preferred)

Responsibilities

Learn and adapt to internal systems and operate in a fast-paced environment
Teach clients how to use external facing applications or software by understanding their needs
Take an empathetic approach to anticipate the client's needs, thoughts, and behaviors
Expand client revenue through the identification of opportunities
Build, foster, and maintain strong client relationships with key business stakeholders
Drive strategic client engagement to understand the client journey and critical success factors fully
Drive a consistent client communication practice that promotes product value and service
Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
Ensure all product enhancements are communicated effectively to ensure client usage and success
Continuously review and work with sales partners to identify and drive revenue growth and upsells
Communicate with Dice customers by email, phone, video, and screen sharing
Work within the West Des Moines office on Tuesdays, Wednesdays, and Thursdays during normal business hours

Skills

Client Success

Customer Communication

Onboarding

Product Integrations

Metrics Analysis

Email Communication

Phone Communication

Video Communication

Screen Sharing

Time Management

Organizational Skills

Team Collaboration

DHI Group

Career resource platform for tech and finance

About DHI Group

DHI Group operates a career resource platform focused on technology and financial services. It manages two main websites: Dice.com, which serves as a database for tech professionals in the U.S. with over 9 million profiles, and eFinancialCareers.com, which caters to the global financial services industry across 18 markets. Dice.com helps tech professionals find job opportunities and gain industry insights, while employers use it to connect with skilled talent. eFinancialCareers.com provides financial services professionals with career opportunities, news, and advice, and helps employers access qualified candidates. DHI Group generates revenue through subscription fees and advertising, making it easier for employers to find talent and for professionals to advance their careers.

New York City, New YorkHeadquarters

1990Year Founded

$3.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

401(k) Company Match

Performance Bonus

Wellness Program

Parental Leave

Risks

Emerging job platforms with innovative features may erode DHI Group's market share.

AI-driven recruitment tools could reduce demand for traditional job search platforms.

Economic uncertainties may impact subscription and advertising revenues for DHI Group.

Differentiation

DHI Group operates specialized career platforms for tech and financial services sectors.

Dice.com manages over 9 million tech professional profiles in the United States.

eFinancialCareers.com serves 18 financial markets globally, offering industry-specific career resources.

Upsides

New subscription packages increase client value and contract retention for Dice and ClearanceJobs.

Tech job market growth in 2024 boosts demand for DHI's recruitment platforms.

ClearanceJobs Live enhances engagement with security-cleared professionals through live streaming.

Land your dream remote job 3x faster with AI

Try Jobo Free