Job Description

Employment Type: Full-time Location Type: Remote Salary:

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Position Overview

We are looking for a professional with experience in building, retaining, and expanding long-term strategic client relationships. You will guide clients through the assessment, purchase, and implementation of Experian solutions, aligning our offerings with their business and technical goals. You will exceed sales performance targets while collaborating with our teams to deliver value and outcomes for our clients.

As the primary contact for a defined portfolio of strategic accounts, you will manage daily client interactions, coordinate support, and ensure seamless execution of contracted services. You will focus on guiding growth through multi-year renewals, upselling, and cross-selling within the financial services and related sectors. Reporting to the Vice President of Sales, you will also engage with Experian North America's senior leadership to support mission-critical plans and deliver measurable success.

This is a remote position based in the West Coast.

Responsibilities

• Client Relationship Management:
  • Manage existing customer relationships to increase adoption, use, and growth of Experian's products and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions are equally important).
  • Act as the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on Investment.
  • Educate clients on the latest Experian products and services relevant to customer-focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data-driven recommendations.
• Sales and Growth:
  • Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities.
  • Manage sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly, quarterly and annual vertical/territory/account planning and associated financial reporting.
  • Negotiate complex client contracts for both standard and custom Experian products and services.
  • Define and own strategic account plans to unlock investments focused on client's evolving goals.
  • Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans.
• Project & Operational Support:
  • Daily supporting of client's strategic plans to ensure execution of relevant Experian-supported projects.
  • Partner with a team of subject matter experts, including sales consultants / engineers.
  • Collaborate with internal and external partners to structure operational and strategic plans.
  • Partnering with team members, including Consulting and Client Support Teams, collaborate to ensure scoping, pricing, contracting, execution and support of both standard and custom projects.
• Communication:
  • Communication with clients is frequent - includes weekly/monthly/quarterly status calls (virtual) and travel to client locations.

Requirements

• Experience in building, retaining, and expanding long-term strategic client relationships.
• Proven ability to guide clients through the assessment, purchase, and implementation of solutions.
• Demonstrated success in exceeding sales performance targets.
• Experience in managing a defined portfolio of strategic accounts.
• Proficiency in managing daily client interactions and coordinating support.
• Experience in driving growth through multi-year renewals, upselling, and cross-selling.
• Familiarity with the financial services and related sectors.
• Experience in managing sales pipelines using tools like Salesforce.
• Experience in revenue tracking and forecasting.
• Ability to negotiate complex client contracts.
• Skill in defining and owning strategic account plans.
• Experience in researching and aligning with client organizations at various levels.
• Ability to collaborate effectively with internal and external partners.
• Experience working with consulting and client support teams.
• Experience with both standard and custom project execution.

Application Instructions

• Work with Client S (Information incomplete)

Note: This is a remote position based in the West Coast.