Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Advertising, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and at least 3 years of experience in customer success, account management, or a related field, with a strong preference for experience in the advertising technology industry. Excellent communication and technical skills are required, along with the ability to analyze data and provide insights.
Responsibilities
The Client Success Manager will act as the primary point of contact for Self-Serve clients, providing support via phone, chat, and email to resolve client requests and critical incidents. They will collaborate with internal teams to contribute to process and product improvements, analyze data to provide insights, and develop innovative solutions to resolve problems at scale. Additionally, the role involves creating and reviewing knowledge base articles, actively seeking opportunities to improve operational processes, and ensuring the quality resolution of incidents and service requests in adherence to service level agreements, ultimately aiming to drive account growth and retention.
Skills
Communication skills
Technical aptitude
Problem-solving skills
Data analysis
Customer support
Technical support
Documentation
StackAdapt
Programmatic advertising and digital marketing platform
About StackAdapt
StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.
Toronto, CanadaHeadquarters
2014Year Founded
$4.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, EntertainmentIndustries
1,001-5,000Employees