Client Success Manager II at SQA Services

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Quality Assurance, ManufacturingIndustries

Requirements

Bachelor’s degree in Business, Engineering, Life Sciences or related field (advanced degree a plus)
5+ years of experience in Client Success, Account Management, or Quality Management in regulated industries
Aerospace experience is a plus
Strong knowledge of quality systems, compliance frameworks, and industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485, etc.)
Proven track record of managing enterprise clients in technical or regulated environments
Proficient in MS Office, CRM (HubSpot, etc.)
Exceptional communication, negotiation, and presentation skills
Ability to translate complex technical QA/QC services into business value for stakeholders

Responsibilities

Proactively monitor client health metrics (adoption, engagement, satisfaction, performance outcomes)
Develop action plans for “at-risk” accounts to mitigate churn and improve overall health
Drive continuous improvement initiatives based on client feedback and industry best practices
Lead Quality Business Reviews (QBRs) to assess performance, alignment with KPIs, and opportunities for improvement
Own and drive the renewal process, ensuring contracts are signed on time with minimal risk
Partner with internal teams (Business Development, Finance, Legal) to streamline the renewal cycle
Identify early warning signs of non-renewal and execute intervention strategies
Partner with clients to uncover new service opportunities, departments, or regions for expansion
Collaborate with Sales on upsell and cross-sell opportunities
Deliver insights and recommendations that highlight the ROI and additional potential value of solutions
Stay current on industry trends, regulations, and compliance requirements in Life Sciences, Data Centers, and Aerospace
Provide insights and thought leadership to clients around evolving standards and risk mitigation
Support any other areas within SQA for continued success
Coordinate the successful delivery of services and solutions to clients
Manage client relationships and oversee client satisfaction
Oversee the execution of projects and services, managing timelines, resources, and budgets
Act as the primary point of contact between the client and internal teams
Work closely with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services to ensure client expectations are met or exceeded

Skills

Client Relationship Management

Account Management

Project Management

Client Health Metrics

Risk Mitigation

Contract Renewals

Budget Management

Stakeholder Coordination

Service Delivery

SQA Services

Quality management solutions for supply chains

About SQA Services

SQA Services offers quality management solutions for complex supply chains, partnering with Fortune 500 companies across industries like aerospace, pharmaceuticals, and medical devices. The company operates globally, acting as an extension of its clients' quality teams to manage and monitor supply chain quality efficiently. SQA uses a data-driven, risk-based approach to ensure that suppliers meet stringent quality standards, which helps clients save time and money. The goal is to provide tailored solutions that adapt to the evolving quality requirements of their clients' industries.

None, NoneHeadquarters

1995Year Founded

$282MTotal Funding

M_AND_ACompany Stage

Industrial & Manufacturing, Aerospace, Defense, Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Paid Sick Leave

Risks

Emerging firms using AI offer more efficient, cost-effective quality management solutions.

Reshoring trends in manufacturing may reduce demand for global supply chain services.

Increasing complexity of international quality standards may lead clients to prefer in-house solutions.

Differentiation

SQA Services offers tailored quality management solutions for complex supply chains globally.

The company partners with Fortune 500 companies across high-tech, aerospace, and pharmaceutical industries.

SQA employs a data-driven, risk-based approach, leveraging best practices from automotive and aerospace.

Upsides

Increased adoption of digital twins enhances SQA's data-driven quality management approach.

AI-driven predictive analytics aligns with SQA's risk-based quality management strategy.

Growing emphasis on sustainability boosts demand for SQA's rigorous quality standards.

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