Client Success Manager I | Digital at Luxury Presence

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Requirements

1+ years in Customer Success or another client-facing role
2+ years in software implementation, campaign execution, or creative operations
Working knowledge of SEO, social media, content marketing, and/or paid media
Proven ability to use data and analytics to drive success
Strong organizational and time management skills in a fast-paced environment
Enthusiasm, adaptability, and a client-first mindset
Skilled at navigating complex client situations with professionalism
Flexible and resourceful in meeting changing client needs
A problem-solver who removes roadblocks for clients and teammates
Collaborative, positive, and motivated to help clients succeed

Responsibilities

Lead website check-ins and strategy calls at a high volume to help clients improve performance and online presence
Teach clients SEO, digital marketing best practices, and Luxury Presence platform features
Drive adoption through campaigns, in-app engagement, and webinars
Identify upsell opportunities and hand off seamlessly to Sales
Partner with internal teams to ensure timely execution of client deliverables and a smooth client experience
Monitor client activity, share insights, and recommend strategies to improve engagement and retention

Skills

Key technologies and capabilities for this role

Customer SuccessSEODigital MarketingClient EngagementProduct AdoptionWebinarsCampaignsSoftware Implementation

Questions & Answers

Common questions about this position

What experience is required for the Client Success Manager I role?

Candidates need 1+ years in Customer Success or another client-facing role, 2+ years in software implementation, campaign execution, or creative operations, working knowledge of SEO, social media, content marketing, and/or paid media, proven ability to use data and analytics, and strong organizational and time management skills.

What are the main responsibilities of this position?

The role involves leading website check-ins and strategy calls, educating clients on SEO and digital marketing, driving product adoption through campaigns and webinars, identifying growth opportunities, collaborating with internal teams, and monitoring client activity for retention.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of candidate stands out for this Client Success Manager role?

Strong candidates are enthusiastic, adaptable with a client-first mindset, skilled at navigating complex situations professionally, flexible and resourceful, problem-solvers who remove roadblocks, and collaborative team players motivated to help clients succeed.

Luxury Presence

Digital marketing platform for real estate agents

About Luxury Presence

Luxury Presence provides a digital platform tailored for real estate agents and teams, focusing on digital marketing solutions to help them attract and convert buyers and sellers. The platform offers services such as high-converting marketing campaigns, visually appealing client presentations, and tools to enhance social media engagement. It serves individual agents, teams, and brokerages, with over 9,000 users, including many top agents from the Wall Street Journal's Top 100 list. Luxury Presence stands out from competitors by utilizing AI-powered tools and a user-friendly interface, making it easier for real estate professionals to embrace digital marketing. The company's goal is to modernize the real estate industry by increasing lead generation and client acquisition through effective digital strategies.

Austin, TexasHeadquarters

2016Year Founded

$49.1MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Real EstateIndustries

501-1,000Employees

Benefits

Remote-first company

Comprehensive health insurance plans

Generous parental and family leave

Collaborative retreats and offsite events

Employee resource groups

Risks

Emerging proptech startups with similar solutions could dilute Luxury Presence's market share.

Economic downturns may reduce spending on marketing tools, impacting subscription revenue.

Rapid technological advancements may outpace Luxury Presence's feature integration capabilities.

Differentiation

Luxury Presence offers AI-powered tools for real estate marketing and lead generation.

The platform is trusted by over 9,000 agents, including top Wall Street Journal agents.

Luxury Presence provides a user-friendly interface for easy adoption of digital marketing.

Upsides

Luxury Presence won the 2024 Inman AI Award for best AI-powered platform.

The company raised $19.2M in Series B-1 funding to accelerate product development.

Presence Copilot, an AI-powered mobile platform, enhances agent efficiency and client experience.

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