Client Success Manager (Health Plans/PBM) at Vida Health

United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital Health, Obesity CareIndustries

Requirements

5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background
Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
Familiarity with key healthcare administration/payer processes
Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement
Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams
Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership
Ability to develop and maintain leadership level relationships internally and externally
Must be a self-starter with the ability to work in a fast-paced startup environment

Responsibilities

Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
Own end-to-end client relationships from planning, launch, ongoing management and renewal
Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team
Understand priorities among clients and key stakeholders as well as up-sell opportunities
Present analysis & make strategic recommendations to leadership
Co-create the marketing and engagement playbook for Vida’s client profiles
Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client

Skills

Key technologies and capabilities for this role

Client Relationship ManagementData AnalysisProject ManagementStrategic PlanningCommunicationBusiness DevelopmentSales CollaborationMarketing CollaborationProduct Management

Questions & Answers

Common questions about this position

What experience is required for the Client Success Manager role?

Candidates need 5+ years of experience in account management, sales, or customer success roles.

Is this a remote position, and are there location restrictions?

Vida is authorized to do business in many but not all states, and eligibility requires being located in or able to work from a state where Vida is registered.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the work environment like at Vida Health?

Vida offers a fast-paced startup environment where you thrive working with internal and external partners and customers at the cutting edge of healthcare.

What makes a strong candidate for this Client Success Manager position?

Strong candidates have 5+ years in account management or sales, excel in communication, relationship building, business judgment, data analysis, and leading cross-functional projects.

Vida Health

Personalized healthcare programs using technology

About Vida Health

Vida Health provides personalized healthcare programs targeting conditions like diabetes, obesity, depression, and hypertension. The company combines human-centered care with technology, employing registered dietitians, physicians, expert coaches, and therapists who connect with clients through video chats. This personal interaction is enhanced by customized digital interventions and educational content, which are tailored to each member's needs using machine learning and data from devices like glucose monitors and fitness trackers. Vida Health stands out from competitors by adopting a pay-for-performance model, where it only receives payment if it successfully helps clients improve their health outcomes. This commitment to results has led to significant improvements in medication adherence, weight loss, and reductions in depression among users.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$210.6MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from similar digital health platforms threatens Vida Health's market share.

Data privacy concerns could impact consumer trust in Vida Health's services.

Regulatory scrutiny on digital health solutions may increase compliance costs for Vida Health.

Differentiation

Vida Health combines mental and physical health treatment in a single platform.

The company offers a pay-for-performance model, ensuring accountability for health outcomes.

Vida Health integrates with over 100 devices and apps for personalized care.

Upsides

Growing demand for virtual mental health services boosts Vida Health's market potential.

Partnerships with large employers enhance Vida Health's reach and credibility.

Advancements in AI improve Vida Health's personalized healthcare offerings.

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