Client Success Executive - EMEA at Atlas Energy Solutions

Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, HR Technology, Professional ServicesIndustries

Requirements

Deep industry expertise in global talent management, HR, compliance, or related fields
Ability to act as a trusted advisor to executive-level stakeholders
Experience managing high-value, strategic, and emerging clients

Responsibilities

Own and manage a portfolio primarily comprised of high-value, strategic & emerging clients, ensuring alignment between client goals (global expansion, workforce management, compliance) and solutions to enable client success and long-term relationship growth
Build and maintain executive-level relationships with key stakeholders, acting as the primary point of contact for clients, providing expert guidance, support, and solutions to meet their evolving needs
Develop and execute tailored client success strategies that align with the client’s goals & objectives to drive long-term success, focusing on client satisfaction, retention, and value realization
Serve as the primary advocate for clients, ensuring their voices are heard across the organization and acting as a key escalation point for complex client issues, collaborating with cross-functional teams to provide timely resolutions
Engage in consultative sales conversations with clients to identify growth opportunities, including global workforce expansion and additional service upsells
Leverage data and insights to identify key upsell and cross-sell opportunities that align with the client's business objectives and growth goals
Implement targeted strategies to mitigate churn risk by addressing concerns promptly, identifying at-risk accounts, and creating action plans to ensure retention and satisfaction
Work closely with internal teams (sales, product, delivery, and marketing) to ensure that client expectations are met, and new product features align with client needs
Provide feedback to the product and development teams based on client input, advocating for enhancements that will drive client satisfaction
Continuously track client health metrics, such as usage, satisfaction, and engagement, ensuring clients are realizing maximum value from solutions
Address potential risks and challenges to client satisfaction proactively, ensuring issues are resolved

Skills

Account Management

Client Relationship Management

Strategic Advisory

HR Compliance

Employer of Record

Stakeholder Management

Client Retention

Portfolio Management

Atlas Energy Solutions

Provides proppant and logistics services

About Atlas Energy Solutions

Atlas Energy Solutions provides proppant and logistics services to oil and gas companies in the Permian Basin, which is a major oil and natural gas production area in North America. The company operates facilities in Kermit and Monahans, Texas, ensuring a reliable supply of high-quality proppant, a material essential for hydraulic fracturing. They also utilize trucking assets and are developing the Dune Express to improve logistics efficiency. What sets Atlas Energy Solutions apart from competitors is their focus on enhancing operational efficiency and reliability for their clients through strategic logistics and high-quality products. The company's goal is to support the extraction and production processes of oil and gas companies, helping them operate smoothly and effectively.

Austin, TexasHeadquarters

2017Year Founded

$204.4MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Risks

Acquisition of Hi-Crush Inc. may lead to integration challenges.

New CFO Blake McCarthy could result in strategic shifts misaligned with objectives.

Significant investments may pressure short-term financial performance, affecting long-term goals.

Differentiation

Atlas Energy Solutions offers high-quality frac sand with high crush strength.

The company operates strategically located facilities in Kermit and Monahans, Texas.

Atlas Energy Solutions plans the Dune Express to enhance logistics efficiency.

Upsides

Increased demand for frac sand due to rising hydraulic fracturing in the Permian Basin.

Growing interest in sustainable logistics aligns with Atlas's Dune Express project.

Technological advancements in proppant materials may boost demand for Atlas's products.

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