[Remote] Client Success Executive at Centivo

Remote

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$105,000 – $125,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

Bachelor's degree or equivalent experience
10 years’ experience as Client Success Executive (Account Management) in employer-sponsored health plans
5 years’ experience working with self-funded accounts
5 years’ experience working at a TPA or direct carrier
Demonstrated technical expertise in working with self-funded employers, including building compelling, data-driven financial narratives; analyzing stop-loss performance and renewal dynamics; and translating complex plan and network performance into clear, actionable insights
Deep understanding of value-based healthcare models and experience with high-performance network strategies
Advanced knowledge of Microsoft Office products (Excel, PowerPoint, Word)
Excellent oral and written communication skills; ability to present information that establishes rapport, persuades others, and gains understanding
Business acumen – keenness and quickness in understanding and dealing with business situations (risks and opportunities) to lead to good outcomes; ability to think beyond own function
Strong ability to work cross-functionally and build consensus among stakeholders and teams in a dynamic environment
Relationship builder who earns trust through credibility, empathy, and results
Strategic communicator who can craft and deliver stories connecting data to business outcomes
Growth-oriented professional who thrives on helping clients achieve measurable success and deepening partnerships
Collaborative leader who enjoys working across teams to create solutions and deliver exceptional service
Ability to work remotely with access to Buffalo or NYC offices if local; 25% travel expected

Responsibilities

Own the client relationship: Serve as the strategic and day-to-day contact for client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams
Tell a compelling, data-driven story: Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo’s approach
Drive client growth and retention: Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo’s solutions across markets or populations
Guide a seamless client journey: Ensure smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo’s capabilities to meet them
Be the client’s voice inside Centivo: Collaborate cross-functionally with operations, analytics, and product teams to ensure delivery with excellence and continuously enhance the client experience
Engage with brokers and consultants: Build trusted relationships that extend Centivo’s reach and strengthen position as a high-value, innovative partner
Champion continuous improvement: Bring forward ideas and feedback to evolve the client success playbook and enhance client service

Skills

Client Relationship Management

Data Analysis

Healthcare Analytics

Claims Data

Strategic Planning

Account Renewals

Cross-Functional Collaboration

Broker Engagement

HR Partnerships

Finance Partnerships

Centivo

Affordable health insurance with primary care focus

About Centivo

Centivo provides health insurance focused on making healthcare affordable and accessible. The company emphasizes primary care, offering free primary care services, no deductibles, and low, predictable copays to help keep its members healthier and reduce the need for hospital visits. Centivo generates revenue by charging employers for health plans provided to their employees, which leads to lower medical costs and increased usage of the plans. A key feature of Centivo's offering is its integrated virtual care service, allowing members to access care conveniently. The company is distinguished by its commitment to quality, curating providers based on strict price and quality standards, particularly in primary care. Centivo's goal is to enhance the member experience while lowering overall healthcare costs.

Buffalo, New YorkHeadquarters

2017Year Founded

$183.7MTotal Funding

DEBTCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Insurance: Medical, dental, vision, life & diability

401k plan

Access to a health savings account

Commuting and dependent care FSA

Competitive salary, bonus, & equity

Risks

Integration challenges with Eden Health may disrupt service delivery if not managed well.

Chronic shortages in primary care access could impact Centivo's care delivery model.

Increased competition from AI-driven startups may challenge Centivo's market position.

Differentiation

Centivo emphasizes primary care partnerships to coordinate healthcare needs effectively.

The company offers free primary care, no deductibles, and low, predictable copays.

Centivo integrates virtual care and mental health services for comprehensive healthcare solutions.

Upsides

Centivo raised $75M to expand affordable health plans amid rising U.S. healthcare costs.

Acquisition of Eden Health enhances Centivo's virtual care and mental health services.

Growing trend of virtual care aligns with Centivo's integrated virtual care service.

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