Client Success Associate at CreativeX

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, AdvertisingIndustries

Requirements

Client-centric and empathetic: listen actively, communicate clearly, and enjoy helping clients succeed
Analytical and curious: like solving problems and comfortable working with data to spot patterns or insights
Proactive and organised: manage multiple tasks independently, take ownership, and follow through
Collaborative: enjoy working cross-functionally and value feedback and shared learning
Adaptable: learn quickly, embrace change, and stay calm under pressure
1–2 years in a client-facing, account support, or project coordination role (SaaS, advertising, or marketing preferred)
Comfortable with data in Excel or Google Sheets
Excellent communication and presentation skills
Strong organisational skills and attention to detail
Excited by technology, creativity, and helping clients grow

Responsibilities

Partner with up to 3 CSMs across 10–12 client accounts to support day-to-day client needs
Respond to tactical client requests (e.g., pulling reports, answering product questions, creating follow-up materials)
Build and populate client-facing resources such as kick-off decks, insights presentations, and training materials using CreativeX templates
Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs
Track onboarding and project milestones in Vitally and flag any risks or delays
Coordinate with internal teams (Product, Support, Product Operations) to ensure timely resolution of client issues
Assist in managing out-of-office coverage for client accounts to maintain continuity of service
Contribute to early-stage insights and “story starter” slides to help clients identify creative performance trends
Support the design of adoption campaigns and training plans to help client teams embed CreativeX in their workflows
Pilot new tools, workflows, or AI features to help the CS team deliver insights more effectively
Collaborate with Product, Marketing, and Enablement teams to gather client feedback, case studies, or data trends
Improve and document repeatable CS processes to enhance efficiency and onboarding
Build functionality in Vitally to automate common tasks and standardise workflows
Administer the client NPS survey and contribute to internal reporting

Skills

Key technologies and capabilities for this role

VitallyData AnalysisProject ManagementClient SupportInsights PresentationsOnboardingKPIsUsage DataCross-Functional CoordinationAI Tools

Questions & Answers

Common questions about this position

What career growth opportunities does this role offer?

This is a development role designed to prepare you for promotion into a Client Success Manager position within 12-18 months, depending on performance and experience.

Is this role remote or does it require office work?

This information is not specified in the job description.

What salary or compensation can I expect for this position?

This information is not specified in the job description.

What key skills and qualities are you looking for in a Client Success Associate?

The role requires being client-centric and empathetic, analytical and curious, proactive and organised, collaborative, and adaptable.

What makes a strong candidate for this Client Success Associate role?

Ideal candidates are early in their client success career, eager to learn, excited to work with global brands, and demonstrate client-centric, analytical, proactive, collaborative, and adaptable qualities.

CreativeX

Creative analytics tools for visual marketing

About CreativeX

CreativeX provides tools and insights for brands to enhance their visual marketing content through creative analytics. Their software-as-a-service (SaaS) platform analyzes creative assets to deliver transparency and measurable metrics, helping brands optimize their marketing strategies. Unlike competitors, CreativeX focuses on automating brand guidelines and centralizing creative learnings, which is particularly beneficial for large global brands. The company's goal is to empower brands to make informed, data-driven creative decisions that improve the effectiveness and consistency of their marketing content.

New York City, New YorkHeadquarters

2015Year Founded

$29MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

🍎 Fully paid medical, dental, & vision

✈️ Generous time off + bank holidays (+ Elevate Fridays)

📚 Education budget

🧘 Annual subscription to Calm and Headspace

🎟 Monthly coaching

💵 Stock options

🍼 3-month full pay parenting leave

🪴 401(k) once they have completed their eligibility period

Risks

Emerging competitors like Realeyes may challenge CreativeX's market position.

Amplitude's new CDP could divert clients seeking comprehensive data solutions.

Evolving client demands for inclusivity may require platform adaptations.

Differentiation

CreativeX offers a unique SaaS platform for creative analytics and brand governance.

The platform integrates with third-party agencies for unified creative governance.

CreativeX provides data-driven insights to optimize visual marketing content.

Upsides

Recent $25M Series B funding supports expansion into ecommerce and display advertising.

Partnerships with Realeyes and Haleon enhance attention metrics and inclusivity.

Growing demand for creative analytics tools boosts market potential.

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