Client Servicing Agent at Presto

Malaysia

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CryptocurrencyIndustries

Requirements

Prior experience working in a cryptocurrency exchange
Experience with Zendesk, Slack, and Sumsub
Strong analytical and problem-solving skills
Ability to work well with a team in a 24/7 trading environment
Experience with financial trading, preferably in cryptocurrency exchanges
Excellent communication and interpersonal skills
Experience managing enquiries from clients, investigating disputes and bug reporting

Responsibilities

Handling user enquiries, including account registration and account management
Handling KYC-related enquiries
Handling promotion and event-related enquiries
Handling wallet and asset-related enquiries
Managing escalation and follow-up of user enquiries with internal stakeholders
Managing enquiries on trading platform usage from a technical perspective
Community management and providing support across multiple channels

Skills

Key technologies and capabilities for this role

ZendeskSlackSumsubKYCCryptocurrencyTrading PlatformsAccount ManagementCommunity ManagementProblem SolvingCustomer Support

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for the Client Servicing Agent role?

This information is not specified in the job description.

What skills are required for this role?

Required skills include prior experience in a cryptocurrency exchange, experience with Zendesk, Slack, and Sumsub, strong analytical and problem-solving skills, ability to work in a 24/7 trading environment, experience with financial trading preferably in crypto, excellent communication skills, and managing client enquiries.

What is the work environment like at Flipster?

The role requires the ability to work well with a team in a 24/7 trading environment.

What makes a strong candidate for this position?

Strong candidates have prior cryptocurrency exchange experience, proficiency with tools like Zendesk, Slack, and Sumsub, and preferred qualifications like a keen interest in crypto/blockchain, community management experience, or working at a high-growth startup.

Presto

Provides technology solutions for restaurants

About Presto

Presto provides technology solutions for the restaurant industry, focusing on improving staff productivity and guest experiences. Their platform includes customizable tools such as server handhelds, pay-at-table tablets, and digital drive-thru menu boards, which help streamline operations and enhance customer engagement. Presto's products utilize computer vision to optimize service times and improve efficiency, making them reliable and cost-effective compared to competitors. The company's goal is to help restaurants make data-driven decisions and enhance overall operational efficiency.

San Carlos, CaliforniaHeadquarters

2008Year Founded

$116.7MTotal Funding

IPOCompany Stage

Data & Analytics, Hardware, Consumer SoftwareIndustries

201-500Employees

Benefits

Competitive salary & stock options

Health, dental, & vision insurance

Beautiful office location

Risks

Amazon's AI challenges suggest potential cost and accuracy issues for Presto's AI solutions.

Presto faces competition from established players like Google Cloud in AI-driven ordering.

Financial activities indicate potential instability, impacting Presto's operational capabilities.

Differentiation

Presto offers customizable platforms for diverse restaurant categories, enhancing operational efficiency.

Their pay-at-table tablets are among the most secure, supporting various payment options.

Presto's products are cost-effective, priced at a fourth of leading competitors.

Upsides

Presto Voice with Pure AI enhances drive-thru ordering, streamlining operations and customer experience.

Recent $6 million funding boosts Presto's financial resources for innovation and expansion.

Generative AI integration in restaurants is growing, creating demand for Presto's AI solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free