Job Description

Employment Type: Full-time Location Type: Remote (Hybrid - reporting into Franklin, TN office 2 times a week) Department: Customer Service Industry: Information Technology And Services Function: Customer Service Experience Level: Associate Language: English

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Position Overview

Experian, a global tech company in data and analytics, is seeking a client-focused professional to join our team. This hybrid role involves working with clients to address their needs, provide solutions, present detailed reports, manage client records, and perform reconciliations. The position reports to the Senior Director of Operations.

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Responsibilities

• Work with clients to address their needs and provide solutions.
• Present detailed reports to clients and management.
• Manage client records and documentation.
• Perform reconciliations to ensure accuracy in client accounts.
• Collaborate with other teams to improve client satisfaction.

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Requirements

• 2+ years of experience in client services or a related field.
• Must be in the Franklin, TN area and able to work in the office 2 times a week.
• Proficiency in Microsoft Excel (can maintain complex spreadsheets) and other applications.
• Excellent communication skills, both written and verbal.
• Organized with strong attention to detail and accuracy.

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Company Description

Experian is a global tech company in data and analytics, passionate about unlocking the power of data to transform lives and create opportunities. With over 125 years of history, we are a FTSE 30 company committed to investing in the future through new technologies, experienced people, and new ideas. We employ 'big-thinkers' who share our purpose of creating a better tomorrow.

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Perks and Benefits

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

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About Experian's Culture

Experian celebrates uniqueness and prioritizes its people agenda, focusing on DEI, work/life balance, development, authenticity, engagement, collaboration, and wellness. Our people-first approach has been recognized with awards such as Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work.

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Equal Opportunity Employer

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We believe that a diverse workforce drives our success and that everyone can succeed at Experian by bringing their whole selves to work. We are committed to innovation and believe our diverse workforce is a critical part of our DNA.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Additional Information:

• Posted by:
• Remote: Yes