Client Training Specialist

Position Overview

ABC Fitness Solutions is seeking a talented Client Training Specialist to join our team. This role is responsible for delivering remote and onsite training and education to clients, ensuring their proficiency in using ABC Fitness products and services.

Employment Type

Full-time

Salary

$50,000.00 - $55,000.00 USD annually (for U.S. based candidates, subject to experience, qualifications, location, and market considerations. Other forms of compensation like bonuses and commissions may apply.)

Location Type

[Information not provided]

Responsibilities

• Conduct remote training sessions and onsite education based on client needs and business models.
• Provide follow-up training and support as requested by clients.
• Collaborate with cross-functional teams to ensure accurate configuration, hardware setup, data conversion, and educational materials.
• Offer recommendations to leadership based on client feedback, departmental requirements, product architecture, resources, cost, quality, and delivery timelines.
• Communicate with management staff in supporting departments to ensure consistency of processes and procedures.
• Document and summarize client interactions and outstanding issues comprehensively.
• Complete special projects as assigned.
• Coordinate and schedule single or multiple training sessions with clients.
• Manage personal work calendar effectively to maximize client training time.
• Manage business travel efficiently.

Requirements

• 0-1+ years of customer service experience preferred.
• Experience in training and education preferred.
• Education or certification in training and education beneficial.
• Work-from-home experience beneficial.
• Strong linear troubleshooting skills, reasoning ability, and a practical approach to solving client concerns.
• Working understanding of training and education principles.
• Comfortable training in both 1:1 and classroom environments.
• Maintain strong industry and content knowledge of all ABC products.
• Highly detail-oriented with the ability to make sound decisions.
• Self-motivated with the ability to operate independently and manage multiple projects.
• Proficiency with Microsoft Office Suite.
• Exceptional written and verbal communication skills, with strong presentation abilities.
• Excellent creative and conceptual thinking abilities.
• Willingness to travel out of state or country as business needs require.
• Flexibility and dependability.

What's In It For You

• Purpose-led company with a Values-focused culture (Best Life, One Team, Growth Mindset).
• Open PTO policy for flexibility.
• Quarterly "Days of Disconnect" for a collective breather.
• Parental & Pawternity Leave for growing families.
• "Best Life Perk" for fitness journey reimbursement.
• Monthly reimbursement for preferred health schemes.
• Employee Assistance Program (EAP).
• Premium Calm App subscription for you and dependents.
• And more!

Company Information

Company: ABC Fitness Solutions

Company Culture: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

Application Instructions

[Information not provided]