Manager IS - Remote
Altera Digital Health- Full Time
- Junior (1 to 2 years)
Employment Type: Full-time Location Type: Remote Salary: $90,000 - $110,000 (commensurate with experience)
Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?
At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills, and ideas of our team—work hard, play hard, be smart!
We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged, and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry, and acquire valuable new skills whether on client sites or in one of our regional offices.
Align is seeking a Service Desk Lead to play a key dual role: managing overflow support operations while developing and maturing our Client Services function. This individual will support day-to-day client needs, oversee service desk processes, mentor support staff, and contribute to operational excellence across hybrid and cloud-based environments. This is a unique opportunity for a driven, tech-savvy professional with strong supervisory skills and a client-first mindset to join a growing, high-performance Managed Services team.
This position acts as a liaison between Align and our clients, primarily in the Hedge Fund and Alternative Investment sectors. Ideal candidates bring experience supporting modern technologies including Microsoft 365, Exchange Online, Intune, Entra ID (Azure AD), and have working knowledge of service management frameworks and reporting standards.
This is a remote position. We are currently hiring candidates who reside in the following states: Arizona, California, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, North Carolina, New Hampshire, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, and Wisconsin.
You will be required to participate in a rotational on-call schedule that includes overnights and weekends.
This is a full-time position offering full benefits, a salary in the $90K to $110K range (commensurate with experience), paid training, and performance-based bonuses.
Global medical device company