Client Services Rep 1 at IQVIA

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

2+ years of (events) planning, and/or customer service experience or equivalent
Previous work experience in catering to US clients, preferably in a phone-based Customer Service role
Relevant events or meeting planning experience preferred
Pharma Industry experience is a plus
Familiarity with US cultural norms and practices
Bachelor's Degree required
Proficiency in PC applications, Microsoft Office suite (Word, Excel, PowerPoint, Teams) and Outlook
Knowledge in SharePoint, Salesforce and Smartsheet preferred
Proficiency in using phone systems such as Twilio, CRM software and other relevant technology preferred
Ability to carry out analysis and information gathering to resolve problems on routine matters
Able to work during US standard business hours and be flexible on work schedule and/or extended hours
Ability to multi-task/plan numerous meetings simultaneously while demonstrating strong attention to detail
Able to be flexible to report onsite frequently, dependent on business need
Conducive work space when working remotely at home

Responsibilities

Collaborate as an integral part of the client Core Team (meeting planners, speaker bureau planners, and other planner roles) supporting meeting logistics
Coordinate all aspects of planning and delivery of relevant meeting logistics in a timely manner within client’s business rules and budgetary requirements
Confirm and secure location/venue booking for each assigned meeting, applying venue compliance following business rules and approved SOPs
Plan and confirm Food & Beverage needs for Sales Rep, Speaker, and attendees, considering special F&B requests
Review and secure all audio-visual needs, including specific requests from Sales Rep or Speaker(s)
Coordinate venue, food/beverage, and AV confirmations with Meeting Planner through standard documentation and communication
Ensure all related tasks and required documents are sent and confirmed timely per task due dates and service level deliverables
Communicate timely with meeting planner, speaker bureau planner, and vendors regarding task completion, inquiries, or follow-ups
Apply client business and compliance rules throughout planning, especially venue appropriateness and negotiated rates
Trigger or escalate items that can impact meeting compliance risk
Complete work within client-defined SLA parameters
Ensure understanding of system functionalities related to job function
Liaise with internal and external stakeholders to ensure up-to-date information
Comply with timekeeping standards & policies in Sprout, PSA, ensuring accurate work hours logged
Perform other related team tasks as assigned

Skills

Key technologies and capabilities for this role

Meeting PlanningEvent LogisticsVenue BookingVendor CoordinationFood & Beverage PlanningAudio-Visual CoordinationCompliance ManagementBudget ManagementSOP AdherenceSales Rep Communication

Questions & Answers

Common questions about this position

What salary is offered for the Client Services Rep 1 position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 2+ years of events planning and/or customer service experience or equivalent, plus previous work experience catering to US clients, preferably in a phone-based customer service role.

What does the team environment look like at IQVIA's Speaker Bureau?

The Speaker Bureau team consists of dedicated meeting professionals who collaborate as an integral part of the client Core Team, including meeting planners, speaker bureau planners, and other roles to plan compliant meetings and events.

What makes a strong candidate for the Manila Speaker Bureau Logistics Planner role?

Strong candidates will have 2+ years of events planning or customer service experience, prior work with US clients in a phone-based role, and the ability to coordinate logistics like venues, F&B, and AV while ensuring compliance.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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