Client Services Manager (Fixed Term Contract, parental cover) at The Walt Disney Company

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Advertising, EntertainmentIndustries

Requirements

Extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership
Strong understanding of the digital media landscape including display, video, programmatic, and CTV
Specific expertise in planning and distributing branded content partnerships across social media platforms
Team management experience with a track record of campaign planning and execution for a wide variety of clients
Ability to balance detailed 'in-the-weeds' tasks with higher-level strategic planning
Strong personal accountability, prioritization, organizational skills, stakeholder management, and strategic thinking
Innate desire to exceed client expectations, push for innovation and efficiency, and solve problems
Ability to perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimizing, reporting, and invoicing
Availability for office-based role: 4 days in Hammersmith, London office with 1 day working from home (Monday or Friday)

Responsibilities

Lead a team of Account Managers in supporting assigned salespeople and associated clients through all phases of the campaign lifecycle, from planning to invoicing
Deliver successful media plans that maximize revenue, meet client objectives, and spur repeat business
Develop a high-performing team that prioritizes quality of work, inclusion, personal development, positivity, and healthy work/life balance
Assign team workload and assist in campaign management where necessary
Ensure Account Managers are fully trained on campaign execution and able to answer all related questions
Serve as the main point of contact for escalations on complex challenges or requests
Work with Sales leads to manage campaign pipelines, extract maximum yield from inventory, and develop revenue-generating initiatives and opportunities
Focus on supporting branded content partnerships from National Geographic Ad Sales and CreativeWorks teams, including activations on websites, social platforms, and Disney+

Skills

Key technologies and capabilities for this role

media planningcampaign managementad operationsleadershipaccount managementbranded contentdigital advertisingcampaign optimizationreportinginvoicingsales support

Questions & Answers

Common questions about this position

Is this a remote role or office-based?

This is an office-based role requiring 4 days working in the Hamm office.

What skills are required for the Client Services Manager position?

Required skills include extensive knowledge in media planning, campaign management, ad operations, and leadership, along with a strong understanding of the digital media landscape including display, video, programmatic, CTV, and branded content partnerships across social media platforms.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like for this team?

The role involves fostering an inclusive, positive, and high-performing culture, with strong personal accountability, prioritization, organizational skills, stakeholder management, and strategic thinking.

What makes a strong candidate for this Client Services Manager role?

A strong candidate will have team management experience, a track record of campaign planning and execution for diverse clients, the ability to balance detailed tasks with strategic planning, and a desire to exceed client expectations through innovation and problem-solving.