Client Services Manager at RPS North America

Altamonte Springs, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Business ServicesIndustries

Requirements

High School Diploma (or equivalent) required
Minimum of 5+ years of experience in high level relationship building and operational management
Previous management/supervisor experience overseeing 5-10 employees
Ability to build business relationships and interact effectively with C-level executives
Solid understanding of selling skills
Exceptional computer skills
Industry related experience a plus
Driven by client satisfaction, with proven track record of diplomacy and ownership
Strong integrity, solid business ethics
Strong team approach to account management
Creative strategic thinking and performance
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Some local travel required (up to 25%)

Responsibilities

Proactively institutes the SPS Governance Model to ensure client satisfaction
Standardizes policies and procedures, including statistical monthly reporting and benchmarks
Drives operational improvements and solution design
Troubleshoots and resolves all client, site management, and site staff issues
Coordinates, implements, and oversees any special projects
Coordinates and leads vendor partner negotiations
Manages site financials in terms of hours, gross margin spread, profitability, and growth
Manages direct reports, including managerial staff
Assists in the development of training materials and execution of formal training sessions
Supports business development internally and as directed
Maintains consistent communication with client and SPS at all levels
Manages the receipt, delegation, and successful completion of all client requests. Handles escalations as needed if Supervisor is unable to
Meets all client and SPS deadlines
Manages all resources within the operation, including people, hardware/software, and facilities
Oversees multiple sites or projects on-site with the client
Acts as the primary daily client contact
Oversees staff on-site for all supervisory functions
Ensures daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies

Skills

Client Relationship Management

Employee Management

Operational Improvements

Financial Management

Vendor Negotiations

Project Management

Training Development

Business Development

Governance Model

Statistical Reporting

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees