Client Service Representative at Interactive Brokers

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

University degree (Bachelor's)
Native in Japanese and business level English (oral and written)
Excellent analytical skills
A good understanding of financial markets (preferable but not a must)
Excellent graduates encouraged to apply

Responsibilities

Daily management and focus on a wide scale of client issues, including responding to inquiries, concerns, and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices, and procedures
Identifying, analyzing, and escalating complex issues
Providing excellent troubleshooting and problem-resolution skills
Assuming responsibility for identifying client needs while providing a high-value experience

Skills

Key technologies and capabilities for this role

Customer ServiceClient RelationsTroubleshootingProblem ResolutionTelephone SupportEmail CommunicationOnline ChatIssue EscalationComplaint Handling

Questions & Answers

Common questions about this position

What is the compensation for the Client Service Representative role?

The position offers a competitive salary, annual performance-based bonus, and stock grant.

Is this a remote or hybrid position?

This is a hybrid position.

What skills and qualifications are required for this role?

Requirements include a university degree (Bachelors), native proficiency in Japanese and business level English (oral and written), and excellent analytical skills. A good understanding of financial markets is preferable but not required.

What benefits does Interactive Brokers offer?

Benefits include social security/insurance, a competitive package of annual leave, daily lunch ordered in-house with a fully stocked kitchen, modern offices with great metro access, and great work-life balance.

What makes a strong candidate for this Client Service Representative position?

Strong candidates have a bachelor's degree, are native in Japanese with business-level English, possess excellent analytical skills, and excellent graduates are encouraged to apply.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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