Client Service Management, Analyst/Associate at BlackRock

Budapest, Budapest, Hungary

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

5+ years of experience in financial services field preferred
BA/BS equivalent
Strong grasp of Microsoft Office applications, with technical skills to multitask many programs at once
Efficiently handle deadlines and ability to work independently for routine client projects
Interest in the financial services/investment industry and desire to learn independently and in group settings
Self-starter who knows when to raise issues, works collaboratively, and assumes additional responsibilities
Ability to evaluate process inefficiencies, identify and implement business operational improvements, and resolve issues
Innovative problem-solving capabilities, ability to think and act quickly and creatively
Good oral and written communication skills in English, plus fluency in at least one additional language (French, German, Italian, Spanish, or Arabic preferred)
Strong English communication skills essential

Responsibilities

Build relationships, foster connectivity, and manage expectations with clients
Navigate BlackRock to develop solutions to service challenges, making the firm feel small to clients
Drive the agenda on client experience, ensuring transparency and execution in client communication requirements
Participate in regulatory, platform, and client-related projects
Own client service experience and tackle CEM team responsibilities relating to implementation impact on client arrangements
Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross-functionally and establishing relationships with internal teams
Address new operational requests (e.g., changes to client reports) and provide summary of completion notification to broad partners
Identify, remediate, and perform root cause analysis of Operating Events impacting client experience; develop long-term process failure mitigation approaches
Work closely with clients to onboard them for investment in BlackRock mutual funds domiciled in the UK, Luxembourg, and Ireland
Manage operational and contractual setup, resolve client queries, and escalate complex issues to internal partners
Start with foundational tasks like Transfer Agent account openings, progressing to owning end-to-end contractual onboarding and driving change initiatives across EMEA

Skills

Key technologies and capabilities for this role

Client OnboardingTransfer AgentContractual SetupClient ServicingQuery ResolutionIssue EscalationChange ManagementEnglish CommunicationFrenchGermanItalianSpanishArabic

Questions & Answers

Common questions about this position

What languages are required for this role?

Strong English communication skills are essential, along with fluency in at least one additional language—French, German, Italian, Spanish, or Arabic preferred.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the team structure look like for this position?

The role is part of the EMEA Intermediaries Team within the Client Experience Management (CEM) team, which sits in CX Delivery and partners with Client Businesses to oversee client servicing for intermediary clients across the region.

What skills make a strong candidate for this Client Service Management role?

Candidates should excel in building client relationships, navigating internal teams to solve service challenges, driving client experience agendas, participating in projects, and performing root cause analysis on operational issues.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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