[Remote] Senior Service Delivery Associate at bswift

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Benefits AdministrationIndustries

Requirements

3+ years’ experience in benefits administration or client services role
2+ years of project management
Solid technical background
Proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Good written/verbal communication skills and ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Ability to quickly sort through complex subject material
Strong analytical skill set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches

Responsibilities

Consistently reflect core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners
Help manage and provide technical guidance through the implementation of new client websites
Continually update sites as requirements change each year or as often as needed (benefit class matrix, requirements document, rates, permissions, field options, site text, open items on questions log)
Test client sites for quality assurance; track and monitor resolution of issues
Prepare and conduct technical/product presentations, demonstrations, and trainings (e.g., open enrollment demo for new/changing plans, site text, release functionality changes)
Provide resolution of client issues by responding to questions and concerns about bswift products; leverage research to find resolution
Maintain thorough understanding of all internal systems to respond to general and specialized client requests
Triage client tickets and/or questions (email and voicemail) within 24 hours; maintain ownership from initial contact to resolution, including supporting escalations and providing updates
Drive continuous process improvements/efficiencies by maintaining thorough understanding of internal systems
Develop and implement fulfillment procedures
Lead and create agendas for client meetings (when necessary)
Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout product life cycle
Manage workflow in setup and maintenance of carrier and payroll feeds
Assist in sales and marketing activities as needed
Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude
Responsible for special projects as assigned

Skills

Key technologies and capabilities for this role

benefits administrationclient serviceswebsite maintenancequality assurancetechnical presentationsopen enrollmentbenefits websitesprocess documentationissue resolutionproduct demonstrations

Questions & Answers

Common questions about this position

Is this position remote or office-based?

The company operates from downtown Chicago and remotely across the country.

What is the salary for the Senior Service Delivery Associate role?

This information is not specified in the job description.

What are the key skills required for this position?

Key skills include maintaining client benefits websites, providing technical guidance for implementations, testing sites for quality assurance, resolving client issues, triaging tickets within 24 hours, and coaching team members.

What is the company culture like at bswift?

bswift offers a fun, flexible, and creative environment with ample opportunity for professional and personal growth, emphasizing core values like pursue excellence, embrace accountability, deliver superior service, higher standards, greater accountability, and more fun.

What makes a strong candidate for this role?

Motivated and goal-driven individuals who share bswift's passion for delivering excellence, embrace the core values, and have experience with client services, technical guidance, process improvements, and mentoring.

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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