Client Service Analyst at Global Payments

Las Condes, Santiago Metropolitan Region, Chile

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Bachelor's Degree or the equivalent of training and experience
Typically no relevant experience required
Preferred: Typically minimum 2 years relevant experience in the credit card industry
Ability to solve problems using experience and good judgment
Demonstrated effective written and oral communication skills
Ability to understand and communicate technical changes in easy to understand business terms
Learns to use professional concepts and applies company policies and procedures to resolve routine issues
Works on problems of limited scope, follows standard practices and procedures
Builds stable working relationships internally
Normally receives detailed instructions on all work

Responsibilities

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services
Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services
Undertake research and develop proposals for new solutions to solve technical problems and follow-up on the status of outstanding issues
Use databases or other computerized systems to maintain up-to-date documentation
Learn the industry, system, module, and product, and use that information to interact with clients
Facilitate client inquiries and conduct research to solve issues within established guidelines
Receive education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology
Assist in clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions, and communicating the resolution to the client
Have direct contact with the client to assist in the resolution of the client’s issue or assist in the definition of the client’s problem for subsequent action
Listen to calls with technical, account management, vendors and/or the client when necessary, and with direction, update issue tracking systems while keeping the client informed
Analyze and evaluate client initiated changes, including options maintenance requests, through thorough client consultation while learning best practices and conducting internal research
May perform maintenance on accounts and verify system changes made to ensure accuracy
Learn about the client and build credibility through knowledge of systems and product functionality
Learn how to interpret technical client issues and project requests

Skills

Key technologies and capabilities for this role

client servicetechnical supportissue resolutionresearchdatabasesproduct knowledgepayment systemsmerchant services

Questions & Answers

Common questions about this position

What is the minimum education required for the Client Service Analyst role?

A Bachelor's Degree is required as the minimum qualification.

Is prior experience required for this position?

Typically no relevant experience is required, though 2 years of relevant experience in the credit card industry is preferred.

What salary or compensation does this role offer?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the company culture at Global Payments feel like?

The company has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology and helping clients grow with confidence.