Client Policy Servicing Representative at AIG

San Juan, Puerto Rico, Puerto Rico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor degree in Business or a related field of study
Candidates in the early stages of their career or with some experience in the insurance industry or related responsibilities
Fluent in English and Spanish
Excellent written and verbal communication skills
Demonstrates ability to establish effective working relationships with mid-level managers and business partners
Able to plan and prioritize own work
Analytical skills and detail oriented
Excellent teamwork skills
Proficient in the use of MS Office suite products, especially Word and Excel
Comply with established Service Level Agreements for issuing tasks and transactions
Observe strict adherence to the department’s workflows, procedures, and guidelines

Responsibilities

Create and/or update clients and create service requests in the system to register all transactions to be processed
Generate balance and experience reports for policy renewal process
Book in the applicable system all documents received from external (Agencies) and internal (Line of Business) clients as per the Underwriter’s instructions and transmittals
Issue and deliver policies/endorsements processed by CPS and Underwriting according to established procedure
Process policy maintenance tasks i.e. certificates, cancellation and non-renewal notices, and annulments
Responsible for the proper filing and completeness of the policy and transaction documentation
May make recommendations and participate in the implementation of efficiency and process improvement projects
Responsible for maintaining constant and timely communication with external and internal clients

Skills

Policy Servicing

Document Management

Report Generation

Policy Issuance

Endorsements

Certificates

Cancellations

Underwriting Support

Workflow Compliance

Service Level Agreements

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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