Client Manager- Large Law Firms at Remitly

Middletown, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Legal ServicesIndustries

Requirements

Impressive years of B2B SaaS or tech sales experience in the law firm space, with proven success managing and expanding complex accounts in large enterprise and/or professional services firms
Great executive presence, communication, organizational, and cross-functional collaboration skills
Proven ability to negotiate contracts and close business in a team selling environment
Proficiency in Salesforce, sales enablement platforms (e.g., Gong, Seismic, Outreach), and generative AI tools (e.g., MSFT Copilot, ChatGPT)
Bachelor's degree or equivalent experience required; JD or MBA a plus
Ability to travel up to 40% (day and overnight)

Responsibilities

Driving renewals and upsells by executing proactive account plans, uncovering unmet needs, and delivering tailored, consultative solutions to legal professionals
Building and executing strategic growth plans across defined territories by partnering with product specialists, customer success, and GTM operations to maximize client lifetime value
Positioning LexisNexis’ legal research, analytics, and AI-enabled workflow platforms as business-critical solutions tailored to practice groups, knowledge management, and firm operations
Developing trusted relationships with key stakeholders including managing partners, C-suite executives, KM leaders, and practice chairs to expand influence and opportunity within each firm
Navigating complex buying groups and firm hierarchies to secure renewals, grow key relationships, and align solutions to operational priorities and decision-making structures
Leveraging Salesforce, Gong, and Seismic to drive pipeline discipline, monitor engagement, surface insights, and inform both outreach strategy and internal product feedback loops

Skills

Key technologies and capabilities for this role

Account ManagementSalesConsultative SellingRevenue GrowthCustomer RelationshipsProduct AdoptionRenewalsUpsellsStrategic PlanningLegal ResearchAnalyticsAI Workflow PlatformsStakeholder ManagementC-Suite Engagement

Questions & Answers

Common questions about this position

What experience is required for the Client Manager role?

Candidates need impressive years of B2B SaaS or tech sales experience in the law firm space, with proven success managing and expanding complex accounts in large enterprise or professional services firms. A Bachelor's degree or equivalent is required, with JD or MBA preferred.

Is this a remote position, or is there an office requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What tools must I be proficient in for this position?

Proficiency in Salesforce, sales enablement platforms like Gong, Seismic, and Outreach, and generative AI tools such as MSFT Copilot and ChatGPT is required.

How much travel is involved in this role?

The role requires up to 40% travel, including day and overnight trips.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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