Client Manager at Remitly

Leeds, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Professional ServicesIndustries

Requirements

Be results and target driven with a self-motivated aptitude
Have excellent communication skills, as well as time management and planning
Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
Have experience working within a B2B sales/customer service environment and retaining and growing customers
Possess the ability to work in a team environment and collaborate with other departments

Responsibilities

Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth
Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
Identifying account issues, needs and demonstrate the business value of Lexis Nexis products
Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions
Educating customers with thought leadership and expert market knowledge

Skills

Key technologies and capabilities for this role

Account ManagementRevenue GrowthClient RelationshipsUpsellCross-sellCustomer RetentionSales TargetsCommunicationTime ManagementThought Leadership

Questions & Answers

Common questions about this position

What benefits does the company offer?

The company offers generous holiday allowance, numerous wellbeing initiatives, shared parental leave, study assistance, sabbaticals, and flexible working hours to support work/life balance.

Is this a remote or flexible work position?

The role supports flexible working hours and promotes a healthy work/life balance, allowing you to flex your work times to fit your productivity needs.

What skills are required for the Client Manager role?

Required skills include being results and target driven, excellent communication, time management and planning, spotting commercial opportunities using data and insight, B2B sales/customer service experience, and teamwork.

What is the company culture like?

The company promotes a healthy work/life balance, wellbeing initiatives, flexible hours, and collaboration across departments like Marketing, Customer Success, and Strategy.

What makes a strong candidate for this Client Manager position?

Strong candidates are data-driven, customer-centric, results-oriented with sales experience in B2B environments, skilled at building relationships, spotting up-sell opportunities, and collaborating in teams.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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