Client Integration Specialist at Definitive Healthcare

Framingham, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

BA/BS from a 4-year University
3-5 years of applicable work experience
Superior experience with managing projects from start to finish while pushing home a proven track record
Proficient with being a technical liaison or working with a development team
Superior experience in a customer facing role, driving engagement
Expertise with Salesforce or a comparable CRM from a data management or admin perspective
Proficiency in architecting, designing or implementing of Integrations and Applications
Superior skills in project management, effectively balancing competing needs and priorities

Responsibilities

Manage Implementations of the product from inception to completion
Support and manage relationships with legacy (existing) clients
Consult with customers on use cases and product functionality
Collaborate with Sales and facilitate demos around integration support and capabilities
Partner with existing account team to deliver high level customer experience on all ongoing projects
Effectively troubleshoot customer concerns and escalate appropriately
Maintain documentation around the applications and business processes
Become SME for company specific offerings

Skills

Key technologies and capabilities for this role

SalesforceSQLCRMData IntegrationData WarehousingCustomer SuccessImplementation ManagementBug Fixing

Questions & Answers

Common questions about this position

What experience is required for the Client Integration Specialist role?

Candidates need a BA/BS from a 4-year university, 3-5 years of applicable work experience, superior experience managing projects from start to finish, proficiency as a technical liaison or working with development teams, superior experience in a customer-facing role, expertise with Salesforce or comparable CRM for data management or admin, and proficiency in architecting, designing, or implementing integrations.

Is this a remote position or does it require working from an office?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Definitive Healthcare?

The company fosters a collaborative, inclusive culture where diverse perspectives drive innovation, with programs like DefinitiveCares and employee-led affinity groups promoting connection, education, and inclusion. They have received awards such as Built In’s 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

What makes a strong candidate for this Client Integration Specialist position?

A strong candidate will have a proven track record of managing projects from start to finish, superior customer-facing experience driving engagement, expertise in Salesforce or similar CRMs for data management, and proficiency in integration design and implementation, along with the ability to act as a technical liaison.

Definitive Healthcare

Healthcare data analytics and commercial intelligence

About Definitive Healthcare

Definitive Healthcare provides healthcare commercial intelligence by gathering and analyzing data to assist businesses in the healthcare sector. Their services are aimed at clients such as biopharmaceutical companies, medical device manufacturers, and healthcare providers, helping them make informed decisions. The company offers subscription-based access to a comprehensive database and analytics tools, allowing clients to identify market opportunities and understand competitive landscapes. This model is scalable, catering to both large enterprises and smaller organizations. Definitive Healthcare differentiates itself through its focus on actionable intelligence that accelerates commercial success for its clients. Additionally, the company fosters a positive workplace culture, emphasizing diversity, equity, and inclusion, and providing comprehensive employee benefits.

Framingham, MassachusettsHeadquarters

2011Year Founded

$9.1MTotal Funding

IPOCompany Stage

Data & Analytics, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Risks

Integration of Populi acquisition may disrupt service delivery and client satisfaction.

Strategic shifts under new CEO may not align with current client expectations.

Resource allocation for new products may impact quality of existing services.

Differentiation

Definitive Healthcare offers a unique SaaS platform for healthcare commercial intelligence.

The company provides tailored solutions for biopharma, medtech, and healthcare providers.

Their subscription model allows scalable access to comprehensive data and analytics tools.

Upsides

Growing demand for healthcare data analytics boosts Definitive Healthcare's market potential.

New CEO Kevin Coop brings extensive experience in data-focused business growth.

Recent product launches like Monocl Conferences and Carevoyance expand service offerings.

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