Client Engagement Center Service Representative (Bilingual-Spanish) at Banner Bank

Spokane, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Bilingual in Spanish
1 or more years of experience in a call center, retail banking, or operations function
Proven ability to provide professional, accurate, and responsive client service
Effective verbal and written communication skills, including proper phone and email etiquette
Effective sales and referrals experience
Strong negotiation, customer service, and time management skills
Ability to handle multiple tasks, including management of multiple computer applications simultaneously
Willingness to work in a busy team environment and handle changing priorities
Knowledge of federal and state laws and regulations relating to deposit accounts and operations
Proficient in Microsoft Office products

Responsibilities

Provide exceptional client service to clients contacting the bank by phone, email, or online
Research and resolve problems and errors
Provide client and branch support for online and mobile banking and all other loan-related transactions
Contribute to department service quality goal achievement
Proactively assess client’s service needs, resolve inquiries, provide account information, and perform a variety of transactions on the client’s behalf
Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff
Utilize computerized systems to gather information, troubleshoot, and track calls
Comply with policies, procedures, security requirements, and government regulations

Skills

Customer Service

Call Center

Retail Banking

Bilingual Spanish

Online Banking

Mobile Banking

Loan Transactions

Cross-Selling

Troubleshooting

Account Management

Banner Bank

Provides banking services and financial products

About Banner Bank

Banner Bank provides a variety of financial services to individuals and businesses in the Western United States, including checking and savings accounts, loans, mortgages, and investment services. The bank operates over 200 locations across Washington, Oregon, California, and Idaho, managing assets of more than $12.6 billion. Its products work by offering tailored financial solutions and expert guidance to meet the specific needs of each client, ensuring personalized service. Unlike many competitors, Banner Bank emphasizes quality, teamwork, and community involvement, which has earned it accolades such as being named the Best Bank in the Pacific Region by Money Magazine and receiving a five-star rating from Bauer Financial for financial strength. The goal of Banner Bank is to provide exceptional financial services while fostering strong community ties and ensuring customer satisfaction.

Walla Walla, WashingtonHeadquarters

1890Year Founded

IPOCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Risks

Increased competition from digital-only banks may erode market share.

Rising interest rates could decrease loan demand, affecting revenue.

Evolving cybersecurity threats pose risks to customer data security.

Differentiation

Banner Bank emphasizes community involvement and personalized customer service.

The bank has been recognized as one of America's Most Trustworthy Companies.

Banner Bank offers tailored financial solutions to meet diverse client needs.

Upsides

Banner Bank's focus on ESG practices attracts environmentally conscious customers.

The bank's strong community ties enhance customer loyalty and brand reputation.

Recognition as a trustworthy company boosts customer confidence and retention.

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