Senior Client Success Manager
Modern Health- Full Time
- Senior (5 to 8 years)
The ideal candidate should possess a Bachelor’s degree and demonstrate at least 3 years of experience in client delivery or a related field, exhibiting strong organizational and project management skills. They should be detail-oriented, possess excellent communication abilities, and demonstrate a passion for client success.
As a Client Delivery, Senior Associate, you will lead and manage high-volume client implementations, building strong relationships and capturing business requirements to ensure smooth launches. You will serve as the central point of contact for project status updates, open issues, and escalation management, defining and executing implementation plans, including documentation, configuration requirements, and quality assurance checks to support on-time, successful launches. Furthermore, you will collaborate across teams to resolve issues and drive seamless client experiences, monitoring and measuring performance against key objectives.
Digital health platform for women's healthcare
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.