Client Delivery Associate - Operations at Kraken

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable Energy, TechnologyIndustries

Requirements

Coach leaders on effectively managing the Kraken operating model
Provide continuous support to leaders and team members in their day-to-day activities
Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
Deliver leadership development programs and skills academy training to team members
Able to listen and understand the client approach and flex this to make them feel safe, excited, and committed
Understanding the impact of your choice of tone, words, and actions when speaking with clients
Be comfortable with change, acknowledging the significant transformation clients are undergoing
Embrace internal movement, travel, and varied strategies
Have a focus on detail, a passion for self-learning, and a willingness to experiment
Be curious in helping clients visualize their pain-points and commit to working with them to overcome it
Utilize strong influencing skills to drive change, especially with resistant stakeholders and bad practices
Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations
Using clear, well-formatted slides to effectively teach and influence clients
Build training materials for clients and the global implementation team that are creative and engaging
Relaxed delivering to groups of all levels, from entry to directors
Analyze reports on data platforms to provide insights on performance
Use Excel/sheets to perform detailed analysis to influence client decisions

Responsibilities

Champion the Kraken model! Live and breathe what we preach and be comfortable convincing clients that it’s the best way to run their business
Communicate the best practices and key behavioral principles to clients, emphasizing their positive impact on both the organization and its people
Lead by example, identifying the best talent with a lens on reducing bias and championing diversity. Be a key part of the client recruitment transformation
Thrive in a 1:1 setting, working on development of client leaders and specialists
Provide bespoke advice and coaching to push clients to the next level
Be involved in high-level group programs focusing on Influential Management, Assertive Communication, and Principled Decision-making

Skills

Key technologies and capabilities for this role

CoachingLeadership DevelopmentOperational SetupSchedulingSkills AcademyBilling ProcessesClient CommunicationCustomer SupportProcess Optimization

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What are the key skills required for the Client Delivery Associate role?

Key skills include coaching leaders on the Kraken operating model, setting up operational processes like scheduling and billing, strong communication and self-awareness, flexibility with change, curiosity and initiative, influencing resistant stakeholders, and delivering engaging training content.

What is the company culture like at Kraken?

Kraken's culture is guided by simplicity, customer benefit, and efficiency, with a passion for improving lives through technology and addressing the climate crisis. Team members act as role models for the operating model and embrace travel, internal movement, and varied strategies.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Client Delivery Associate role?

Strong candidates share Kraken's belief in its solution for businesses and the climate crisis, demonstrate key skills like coaching, operational setup, influencing, and delivering content, and show flexibility, curiosity, and relationship-building abilities.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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